Updated on: December 5, 2025

ANBROZA's Shipping, Delivery, and Logistics Policy establishes guidelines, responsibilities, and procedures related to the processing, dispatch, transportation, and collection of products purchased through our official channels. Our commitment is to offer secure, traceable, and efficient services, guaranteeing transparency regarding deadlines, costs, and conditions applicable to product shipment. This policy applies to national and international orders, including purchases made through the website, digital platforms, and authorized customer service channels.

The estimated delivery time is provided at the time of purchase and may vary depending on the destination, shipping method, order volume, stock availability, customs procedures, and logistical conditions of partner carriers. Although we work with reasonable deadlines, the customer understands that delays may occur due to factors beyond ANBROZA's control, such as weather events, strikes, customs inspections, seasonal periods, or unforeseen technical issues. ANBROZA is not responsible for delays resulting from such situations but will make every effort to assist the customer with updated information on the order's progress.

Orders are processed after payment confirmation. In situations requiring additional verification, anti-fraud analysis, or registration irregularities, shipping may be temporarily suspended until validations are completed. The customer is responsible for providing correct and complete delivery information. Errors in the address, absence of the recipient, or refusal of collection may result in additional costs and new deadlines.

Products shipped internationally may be subject to taxes, customs duties, import procedures, and regulatory criteria specific to the destination country. Such costs are the responsibility of the buyer, unless expressly stated otherwise. ANBROZA does not interfere in customs decisions and cannot anticipate amounts charged by foreign government authorities.

All shipments include proof of delivery and, when possible, tracking codes for real-time monitoring. However, cases of loss, damage during transport, or delivery violation must be reported immediately to ANBROZA, accompanied by photographic evidence. The company may request a return, technical analysis, or the opening of a consent form with the carrier.

At the time of collection, the customer must verify the integrity of the packaging and the condition of the product. Collection without dispute may be considered easy delivery. Damage caused during transport will be handled according to internal rules and established deadlines.

ANBROZA is committed to operating with reliable logistics partners, control systems, and continuously improving processes, enhancing efficiency, safety, and quality in the operational flow. By completing a purchase, the consumer agrees to the terms of this policy and understands that logistics involves dynamic operational factors that may vary according to the local and global context.

Deadlines

The delivery times provided by ANBROZA represent estimated times based on logistics history, operational conditions, geographic location, and stock availability. Although the company strives to remain realistic, external factors can generate considerable variations, such as holidays, strikes, route congestion, adverse weather, seasonal increases in demand, technical failures in logistics centers, or customs processes. The customer acknowledges that non-specific estimates do not promise exact delivery and that delays do not constitute a breach of contract when resulting from factors beyond the company's control. ANBROZA offers support for clarification and mediation with carriers, but does not guarantee fixed delivery times in unpredictable scenarios or those with external dependence. By completing the purchase, the user accepts that logistics times are variable and represent expectations, not absolute obligations.

Methods

ANBROZA's order fulfillment may be carried out by private carriers, postal services, national services, international logistics platforms, and hybrid solutions, chosen according to technical solutions, cost-effectiveness, security, and delivery region. Some methods may be used for specific product categories, such as fragile items, high-value items, or items of international origin. Certain shipments may require security, full tracking, or delivery confirmation, generating additional costs or extended delivery times. The company reserves the right to make logistical changes without prior notice, whenever necessary for operational continuity. The customer acknowledges that the shipping method may vary depending on the context, and that the choice of carrier does not constitute a consumer right.

Tracking

When available, tracking information will be released to the customer to monitor the order's progress. However, checks may occur irregularly, with periods of no apparent movement, due to synchronization delays, internal carrier processes, hold-ups, and areas with poor coverage. In international operations, tracking may be partial, limited, or temporarily unavailable during government inspections. ANBROZA does not control tracking platforms and cannot alter or accelerate their updates. The exemption from information time does not imply loss, theft, or misplacement; the customer should await new records or report irregularities within reasonable timeframes.

Delays

Logistical delays may occur due to unforeseen, technical, or administrative reasons beyond ANBROZA's control. Examples include floods, blockades, accidents, strikes, tax inspections, system failures, high-volume promotional periods, and regional or global crises. While the company provides support and guidance whenever possible, it is not responsible for damages resulting from external delays. The client notes that delays do not, in themselves, give rise to a right to compensation, immediate reimbursement, or mandatory cancellation.

Responsibility

ANBROZA's direct responsibility is limited to internal order processing, proper dispatch, operational support, and compliance with applicable regulations. The company is not responsible for damages resulting from customer negligence, carrier failures, missed collection deadlines, unjustified refusal, or incorrect information provided by the consumer. Compensation, when applicable, is limited to the value of the product, excluding indirect, moral, or operational damages. The consumer must act diligently when receiving and operating the products.

Import and Customs

International orders may be subject to customs policies, inspections, taxes, and detentions determined by each country. The consumer is responsible for any applicable costs, as well as for providing the required information and documentation. Customs clearance times may vary, with no exact timeframe. Refusal to pay taxes may result in the return or disposal of the product without automatic entitlement to a refund.

International products

Products shipped from international centers may have longer delivery times, variations in technical conformity, language differences, and additional usage requirements. The consumer confirms that such characteristics do not constitute a defect, and that international purchases involve risks and criteria incompatible with national dynamics.

Updated on: December 4, 2025

This Global Sales and Refund Policy establishes the commercial conditions applicable to purchases made through ANBROZA, including rules on prices, payments, shipping, deliveries, cancellations, returns, exchanges, warranties, refunds, and responsibilities involved in the acquisition of products sold through our official channels. By making a purchase, the customer declares to have read, understood, and fully agreed to the terms established in this policy, as well as the Terms of Use and the Privacy Policy, accepting that these documents are part of the contractual agreement between the customer and ANBROZA.

This policy applies to all transactions carried out nationally or internationally, whether by end consumers, authorized sellers, or corporate buyers, and was developed based on principles of transparency, business ethics, legal compliance, and respect for consumer rights. By purchasing products on our platform, the customer confirms that the shopping experience may involve logistical, tax, and customs processes that vary depending on the destination country, carrier used, and shipping method selected. There may be variations in delivery time, cost, availability, and external regulations beyond ANBROZA's operational control.

The customer also confirms that promotions, prices, and commercial conditions are dynamic and may be changed without prior notice. Price differences may exist between identical products on different dates, in specific regions, or during specific promotional campaigns. The purchase represents the customer's agreement with the price, terms, and conditions in effect at the time of the transaction; only retroactive discounts, promotional prices, or previous rules are not possible.

By confirming payment, the customer authorizes the processing of the transaction electronically and agrees that any failures by private individuals, banks, payment gateways, or third-party systems are not the direct responsibility of ANBROZA, although we always strive to cooperate for a quick and fair resolution. Nevertheless, the customer acknowledges that any attempt at fraud, misuse of payment methods, abusive chargebacks, provision of false data, or manipulation of systems may result in immediate order cancellation, account suspension, blocking of new purchases, and notification to the competent authorities.

Finally, regarding obligations related to the purchase, the customer accepts that possible cancellation, return, or refund options are subject to the specific conditions of this policy, and that their interpretation must observe good faith, reasonableness, and applicable law.

 Eligibility for Purchase

To make a purchase, the customer must:

_ Provide true and complete information;

_ Declare legal capacity to contract;

_ Not use fraudulent or illegal means;

_ Accept the terms regarding shipping and delivery;

ANBROZA reserves the right to cancel, restrict, or suspend suspicious orders.

Prices, Promotions and Changes

Product prices may vary according to:

_ Destination country;

_ Organizational costs;

_ Market fluctuations;

_ Tariffs and taxes.

ANBROZA may, at any time:

_ Change prices without prior notice;

_ Discontinue promotions;

_ Limit quantities per order;

_ Correct pricing errors.

Promotions are valid only during the advertised period and while supplies last.

Payments

We accept payment methods available on the website, which may include:

_ Credit and debit cards;

_ Pix;

_ PayPal (when available);

_ Digital wallets;

_ Cryptocurrencies (when available).

Payments are processed by external platforms.

ANBROZA does not store complete card data.

Declined or disputed payments may result in:

_ Order cancellation;

_ Temporary account suspension;

_ Future purchase restrictions.

Shipping, Delivery and Tracking

After payment confirmation, we will begin the logistics process.

The customer acknowledges that:

_ Delivery times vary depending on the country and carrier;

_ Delays may occur due to external factors;

_ Shipping costs can be calculated during checkout;

_ Local taxes may be charged at the destination.

ANBROZA is not responsible for:

_ Customs duties;

_ Import taxes;

_ Customs retention;

_ Additional local costs.

When applicable, a tracking code will be sent.

Cancellations

The customer can request cancellation before shipment, provided that:

_ The item has not yet been shipped;

_ Payment is confirmed;

_ Operational procedures are in place.

After shipment, the cancellation will be converted into a return process, subject to the item's condition.

Returns and Exchanges

Returns can be requested when:

_ The product has a manufacturing defect;

_ The item received is different from the order;

_ The product arrives damaged;

_ The customer cancels within the applicable legal timeframe, if any.

Mandatory requirements:

_ Product in original condition;

_ No used parts;

_ With packaging and accessories, when possible;

_ Proof of purchase.

ANBROZA may refuse returns due to:

_ Desire to use;

_ Accidental damage;

_ Broken seals;

_ Prolonged use.

Refunds

Refunds may be issued when:

_ Product for return with approval;

_ Cancellation request before shipment;

_ Unresolved logistical error;

_ Manufacturer defect proven.

Refund methods:

_ Payment method;

_ Credit for future purchase;

_ ANBROZA gift voucher.

Processing times may vary depending on:

_ Country;

_ Payment method;

_ Bank processing.

Items not subject to mandatory return may be eligible for partial refund, subject to review.

Items Not Eligible for Refund

No refunds will be issued for:

_ Products damaged due to misuse;

_ Items with no demonstrated defect;

_ Products with normal wear and tear;

_ Errors caused by incorrect installation;

_ Activated or consumed digital items.

Defective Products

Products with manufacturing defects may receive:

_ Exchange for an identical item;

_ Repair, when applicable;

_ Full refund;

_ Store credit.

We require photos, videos, and specifications provided for analysis.

Product Not Received

If the customer does not receive the product within the maximum estimated delivery time, they may request:

_ Logistics investigation;

_ Reshipment;

_ Refund, if loss is investigated.

Orders still in transit are not eligible for immediate refund.

Refunds and disputes

The customer agrees to:

_ Attempt resolution directly with ANBROZA before disputing payment;

_ Provide evidence in disputes.

Abusive chargebacks may result in:

_ Account suspension;

_ Restriction on future purchases;

_ Legal action.

Taxes, Fees and Customs

The customer is responsible for:

Customs duties;

Import taxes;

Dispatch fees.

These amounts are non-refundable, except when charged incorrectly.

Guarantees

When applicable, products may include a limited warranty.

The warranty may not cover:

_ Physical damage;

_ Water damage;

_ Misuse;

_ Alterations.

Errors, Failures and Inconsistencies

Yes, but:

_ While stocks last;

_ Images are for illustrative purposes only;

_ Information is outdated.

ANBROZA may cancel orders without prior notice when there is a serious error or a manifestly incorrect price.

Limitation of Liability

ANBROZA will not be liable for:

_ Indirect, consequential, or exemplary damages;

_ Loss of data;

_ Lost profits;

_ Delays caused by third parties.

Maximum liability, if any, will be limited to the amount paid for the product.

International Politics

International purchases are subject to:

_ Local legislation;

_ Tariffs and taxes;

_ Import restrictions.

The customer is responsible for verifying whether the product is permitted in the destination country.

Changes to this Policy

ANBROZA may modify this policy at any time without prior notice.

Changes will take effect automatically upon publication on the website.

Contact

For questions, complaints, returns or refunds:

E-mail: support@anbroza.com Customer service: 24 hours a day, Online 7 days a week.