Updated on: December 4, 2025

 

ANBROZA's Code of Ethics and Corporate Conduct represents more than just a set of rules: it embodies our values, principles, and identity as a modern, innovative, and global company. This document establishes clear expectations on how employees, managers, partners, suppliers, and representatives should act, making ethical decisions aligned with the organization's objectives. It serves as a reference for complex situations, guiding behaviors, professional conduct, and internal processes that ensure consistency between what we do and what we publicly advocate.

Our actions are based on pillars such as integrity, responsibility, transparency, respect, and social commitment. How we position ourselves in the face of challenges, conflicts, business relationships, and human interactions directly impacts our long-term integrity and sustainability. Therefore, this code should be understood as a collective commitment, capable of shaping the organizational culture and influencing how we conduct business within a competitive, technological, and rapidly changing ecosystem.

It applies to all individuals who perform roles related to operations, regardless of corporate affiliation, location, hierarchical level, nationality, or function. Business partners, suppliers, and service interviews are also expected to act in accordance with these principles, adopting ethical practices that protect and strengthen rigorous and responsible professional relationships.

This document guides conduct regarding relationships with clients, partners, and the community; the use of corporate resources; communication; asset protection; the fight against corruption; respect for diversity; environmental preservation; and workplace safety. It was developed based on legal references, best corporate practices, and international governance standards, adapted to ANBROZA's mission and purpose of building a smarter, more humane, and sustainable technological future.

Ultimately, this code reaffirms our position that business ethics should not be seen as obligations, but as a necessary foundation for responsible innovation, the creation of social value, and solid economic growth.

 

Fundamental Principles 

 

ANBROZA's fundamental principles define the organization's character and guide all strategic and operational decisions. They represent values that should be present in the conduct of every employee, partner, and stakeholder involved in our activities. Integrity, understood as honesty, consistency, and commitment to the truth, is a foundation for building trust and confidence. All actions, communications, and relationships are expected to be guided by transparency, avoiding manipulation of information, omission of relevant facts, or practices of individual interest that compromise collective objectives.

Respect for people and diversity is another central principle, recognizing that the identity of human beings, their histories, perspectives, and different viewpoints strengthen creativity, decision-making, and innovation. We not only repudiate any form of discrimination, prejudice, or harassment, but we also encourage safe, inclusive, and collaborative environments where everyone has the opportunity to express their ideas and develop their potential.

The commitment to quality and excellence is not limited to the products and services we offer, but extends to how we treat clients, solve problems, and conduct partnerships. The pursuit of results must be guided by responsibility, without shortcuts, exploitation of vulnerabilities, or practices that bring immediate benefits at the cost of future losses. Sustainable success depends on the coherence between technical performance, social impact, and institutional trust.

Innovation aims to reinforce the understanding that technology should be developed ethically, with a strategic vision and awareness of its effects on the social, cultural, and ecological environment. ANBROZA rejects the idea of irresponsible innovation that sacrifices quality of life, well-being, or social stability in the name of financial benefits or competitive gain.

Finally, we value sustainability and environmental responsibility as permanent commitments, incorporated into decisions regarding production, logistics, resource consumption, and the development of technological solutions. We do not see sustainability as a trend, but as a moral and strategic responsibility that impacts the future of humanity and the brand.

 

Professional Conduct

 

The professional conduct expected of those representing ANBROZA goes beyond simply performing tasks: it involves posture, ethics, communication, responsibility, and the ability to operate in accordance with corporate values, even under pressure, conflict, or uncertainty. Company representatives must act with honesty, transparency, and respect, maintaining a professional demeanor in all internal and external interactions. Lies, manipulation, negligence, and disrespectful conduct undermine relationships, harm results, and compromise the corporate image.

Fulfilling commitments is a fundamental part of professional ethics. This means delivering results within realistic deadlines, taking responsibility for mistakes, and communicating difficulties in advance—instead of hiding problems. We do not tolerate attitudes that unfairly shift responsibility, delegate failures, or create environments of blame and hostility. Shared responsibility and honest communication are essential pillars for organizational efficiency.

The confidentiality of sensitive, strategic, or personal information is a non-negotiable commitment. Corporate, strategic, financial, technological, and personal data should only be used with express and specific authorization. The misuse of information can result in severe consequences, including legal action, reputational damage, and breach of contract.

ANBROZA also prohibits behaviors that compromise the professional environment, such as moral and sexual harassment, intimidation, verbal abuse, abuse of authority, or emotional blackmail. Employees must treat others with dignity, empathy, and fairness, ensuring that a healthy organizational climate is the foundation for consistent performance.

Corporate resources—such as equipment, brand, information, capital, and work time—must be used responsibly and exclusively for activities related to the functions performed. Misuse may constitute an ethical violation, misappropriation of resources, or even a crime, depending on the severity.

Finally, professional conduct requires continuous alignment with international policies, current legislation, and industry best practices. Acting ethically depends not only on explicit rules but also on moral discernment, common sense, and a commitment to positive impact.

 

Customer Relationship

 

Customer relations are a central dimension of ANBROZA's corporate culture and must be guided by values such as empathy, respect, transparency, and responsibility. Each interaction, whether online or in person, represents an opportunity to build trust, strengthen bonds, and consolidate the company's experience as a serious brand committed to the consumer experience. ANBROZA representatives must serve customers with cordiality, patience, and professionalism, recognizing that each person has different needs, expectations, and levels of knowledge about products and services.

Communication with the customer must be clear, objective, and honest, avoiding exaggerated promises, manipulation of information, or deliberate misleading information. The customer has the right to know the characteristics, limitations, risks, and real conditions of use of the product before finalizing their purchase. This includes price, technical specifications, compatibility, operational requirements, warranty, return policy, and delivery times. Intentional omission, strategic concealment, and ambiguous language are not tolerated.

Problem resolution is an essential part of ethical conduct in customer service. The consumer must have access to functional channels, efficient communication, and well-founded answers. Difficulties should not be ignored or treated with hostility. ANBROZA acknowledges that failures can occur, but understands that how they are handled defines the brand's long-term success.

Practices such as harassment, discrimination, disrespect, verbal abuse, or sarcasm against customers are prohibited and directly violate the principles of the code. Support disciplines must consider emotional vulnerability, frustration, and specific consumer expectations. Representatives must demonstrate empathy, active listening, and a conciliatory approach.

Finally, customer relationships must promote mutual value, fostering clarity, accountability, and trust as permanent pillars of the ANBROZA experience.

 

Relationship with Partners and Suppliers

 

ANBROZA relies on a chain of partners, suppliers, and service providers to enable its products and operations, and expects all of them to act with ethical standards equivalent to those adopted internally. This includes compliance with labor, environmental, regulatory, and commercial legislation, as well as respect for human rights and the absolute exclusion of practices such as labor exploitation, child labor, human trafficking, or abusive working conditions.

The selection of partners should prioritize transparency, professionalism, quality, and alignment with the company's principles. Commercial relationships should not be based on favoritism, bribery, personal relationships, or undue benefits. Hiring, negotiation, and evaluation processes must be clear, traceable, and justified by technical or strategic criteria.

ANBROZA repudiates conduct such as fraud, corruption, price manipulation, document falsification, product counterfeiting, and any form of illicit practice that violates fair competition or harms consumers and the market. Partners involved in illegal or unethical behavior may be immediately disqualified, without prejudice to legal action. Communication between ANBROZA and its partners must be respectful, professional, and transparent, avoiding aggressive practices, intimidation, abuse of power, or commercial manipulation. Both parties are expected to maintain a collaborative stance to resolve problems and ensure operational continuity.

Suppliers using the ANBROZA brand, its images, actions, or strategic information must do so with formal authorization and within the limits defined by contract. Misuse, substitution, or appropriation of intellectual property will be dealt with rigorously by law.

The relationship with partners should be based on trust, responsibility, and commitment to sustainable results, confirming that the quality of the production chain directly and positively impacts performance and innovation.

 

Information and Data Protection

 

Information and data protection is an ethical and legal requirement for any modern organization, especially in a global digital context. ANBROZA adopts rigorous policies and practices to ensure the security, confidentiality, integrity, and availability of internal information and personal data.

Employees and partners with access to corporate or personal data have direct responsibility for its safekeeping, use, and protection. Authorized information must be protected with authorization, specifications, and specific technical measures, preventing exposure, leakage, loss, alteration, or misuse. Data sharing with third parties must be justified, monitored, and documented, in accordance with international standards and applicable legislation, such as LGPD and GDPR.

It is prohibited to use information for personal gain, to pass it on to third parties without permission, to use other people's credentials, to improperly access data, to remain cyclically unauthorized, or to ignore security protocols. Negligent or intentional conduct may result in serious harm and civil and criminal liability.

ANBROZA promotes training, internal policies, and tools that aid in data protection, but regularly emphasizes that security depends on conscious and vigilant behavior. Employees and partners must report incidents, suspicions, or vulnerabilities immediately, allowing for rapid mitigation actions.

Consumer personal data must be treated with respect, transparency, and privacy, avoiding excessive, unnecessary collection or misuse. Users must have access to clear information about collection, consent, storage, and disposal.

Security breaches, when they occur, must be communicated to the affected parties with transparency and responsibility, in accordance with applicable laws.

Protecting information is protecting trust, trust, and corporate sustainability.

 

Intellectual Property and Corporate Resources

 

ANBROZA's intellectual assets and corporate resources represent a strategic competitive advantage and are protected by national and international laws. These assets include trademarks, logos, designs, audiovisual content, software, technical documents, research, patents, technologies, and operational processes. Misuse, unauthorized reproduction, modification, distribution, or misappropriation constitutes a legal violation and may result in legal action.

Company representatives must not use corporate resources for personal purposes, external business activities, or illegal activities. Equipment, systems, work time, and infrastructure must be used exclusively for functions related to ANBROZA's operation.

It is prohibited to transfer, copy, or store protected content on personal accounts, unauthorized devices, or external platforms without formal authorization. Sharing of content must follow specific controls, traceability, and specifications.

The ANBROZA brand and its variations may not be used in communications, campaigns, products, or channels without express permission. Undue use may cause brand confusion, commercial damage, and third-party liability.

Innovations carried out internally or with corporate resources owned by ANBROZA, regardless of individual authorship.

Taking care of intellectual property means safeguarding the brand's identity, value, and competitiveness.

 

Diversity, Inclusion and Respect

 

ANBROZA champions diversity as a strategic element for innovation, creativity, and human growth. The company promotes inclusive environments where individuals with different identities, backgrounds, cultures, abilities, and perspectives contribute fully, without discrimination or exclusion.

Discrimination based on race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, financial status, or any other personal attribute is prohibited and constitutes a serious violation of this code. Moral harassment, sexual harassment, intimidation, aggressive language, humiliation, or degrading practices are intolerable and result in rigorous corrective measures.

Inclusion goes beyond numerical diversity; it involves a culture of belonging, equity, and the development of real opportunities. ANBROZA encourages inclusive recruitment, fair evaluation, ethical meritocracy, and equal access to leadership.

Representatives must demonstrate empathy, sensitivity, and social awareness in internal and external interactions. Attempted jokes, stereotypes, subtle exclusions, and microaggressions are also clearly ethical violations.

The company recognizes that healthy environments promote well-being, engagement, and performance, strengthening human relationships and organizational results.

Diversity and respect are ongoing commitments that influence strategic, operational, and cultural decisions.

 

Safety and Well-being

 

Safety and well-being are shared and fundamental responsibilities for a healthy corporate environment. ANBROZA adopts measures aimed at preventing accidents, protecting the physical and emotional integrity of employees, and avoiding working conditions that may generate risks to mental or physical health.

Toxic environments, extreme exhaustion, violent behavior, harassment, and abusive psychological pressure are considered unethical. Leadership must promote open communication, balance, and respect among colleagues.

Safety procedures must be followed rigorously. Ignoring rules, operating equipment without training, or ignoring risk warnings can compromise the entire team. In case of an accident or identified risk, immediate action must be taken.

Furthermore, well-being is not just the absence of risk, but the promotion of quality of life, emotional balance, respect for personal boundaries, and human recognition.

Healthy organizations generate sustainable results.

 

Sustainability and Environmental Responsibility

 

Sustainability is an ethical and strategic commitment of ANBROZA. This includes reducing environmental impacts, promoting conscious consumption, selecting responsible partners, and investing in ecological innovation.

Operational decisions must consider the product lifecycle, energy efficiency, waste reduction, and social impact. The company repudiates practices that generate deliberate pollution, waste, or irresponsible environmental exploitation.

ANBROZA encourages sustainable solutions in materials, logistics, packaging, and disposal, seeking to minimize impact and promote circular practices.

Sustainability is not marketing; it is moral and corporate responsibility.

 

Conflicts of Interest

 

Conflicts of interest can compromise impartiality, ethics, and organizational trust. They should be avoided when professional decisions may be affected by personal, family, or financial interests.

Examples include favoring hiring decisions, sharing international information with third parties, using corporate resources for private gain, or working for competing companies.

Employees should report potential conflicts and withdraw from processes where neutrality is compromised.

 

Anti-corruption and Anti-fraud

 

ANBROZA adopts a zero-tolerance policy for corruption, bribery, fraud, misappropriation of funds, manipulation of information, forgery, and money laundering.

Illegal acts violate ethical principles and expose companies and individuals to civil and criminal penalties. The company promotes internal controls, audits, and whistleblowing mechanisms to prevent risks and ensure accountability.

Any attempt at illegal payment, illicit favoritism, or fraud should be reported immediately.

 

Corporate Communication and Image

 

ANBROZA's corporate communication must reflect responsibility, renewal, and strategic alignment. Representatives must not speak on behalf of the company without authorization, disclose provided data, disseminate false information, or make institutional claims.

The brand image is a collective asset. Irresponsible public exposure, especially on social media, is prohibited and may result in disciplinary action.

 

Reporting and Ethics Hotline

 

ANBROZA maintains secure channels for reporting ethical misconduct, guaranteeing confidentiality, secrecy, and protection against retaliation.

Reports will be investigated with seriousness, impartiality, and legal rigor, preserving the rights of all parties involved.

Reporting ethical misconduct is not betrayal—it's responsibility.

 

Sanctions and Consequences

 

Violations of the Code may result in warnings, suspension, contract termination, access blocking, claims for damages, civil and criminal liability, and the granting of future employment contracts.

The measures are proportionate to the severity of the act, its intent, and the impact generated. Ethics are ongoing obligations, and failure to comply affects people, trust, and corporate sustainability.