Anbroza Global Sales and Refunds

Updated on: December 4, 2025

This Global Sales and Refund Policy establishes the commercial conditions applicable to purchases made through ANBROZA, including rules on prices, payments, shipping, deliveries, cancellations, returns, exchanges, warranties, refunds, and responsibilities involved in the acquisition of products sold through our official channels. By making a purchase, the customer declares to have read, understood, and fully agreed to the terms established in this policy, as well as the Terms of Use and the Privacy Policy, accepting that these documents are part of the contractual agreement between the customer and ANBROZA.

This policy applies to all transactions carried out nationally or internationally, whether by end consumers, authorized sellers, or corporate buyers, and was developed based on principles of transparency, business ethics, legal compliance, and respect for consumer rights. By purchasing products on our platform, the customer confirms that the shopping experience may involve logistical, tax, and customs processes that vary depending on the destination country, carrier used, and shipping method selected. There may be variations in delivery time, cost, availability, and external regulations beyond ANBROZA's operational control.

The customer also confirms that promotions, prices, and commercial conditions are dynamic and may be changed without prior notice. Price differences may exist between identical products on different dates, in specific regions, or during specific promotional campaigns. The purchase represents the customer's agreement with the price, terms, and conditions in effect at the time of the transaction; only retroactive discounts, promotional prices, or previous rules are not possible.

By confirming payment, the customer authorizes the processing of the transaction electronically and agrees that any failures by private individuals, banks, payment gateways, or third-party systems are not the direct responsibility of ANBROZA, although we always strive to cooperate for a quick and fair resolution. Nevertheless, the customer acknowledges that any attempt at fraud, misuse of payment methods, abusive chargebacks, provision of false data, or manipulation of systems may result in immediate order cancellation, account suspension, blocking of new purchases, and notification to the competent authorities.

Finally, regarding obligations related to the purchase, the customer accepts that possible cancellation, return, or refund options are subject to the specific conditions of this policy, and that their interpretation must observe good faith, reasonableness, and applicable law.

 

 Eligibility for Purchase

 

To make a purchase, the customer must:

_ Provide true and complete information;

_ Declare legal capacity to contract;

_ Not use fraudulent or illegal means;

_ Accept the terms regarding shipping and delivery;

ANBROZA reserves the right to cancel, restrict, or suspend suspicious orders.

 

Prices, Promotions and Changes

 

Product prices may vary according to:

_ Destination country;

_ Organizational costs;

_ Market fluctuations;

_ Tariffs and taxes.

ANBROZA may, at any time:

_ Change prices without prior notice;

_ Discontinue promotions;

_ Limit quantities per order;

_ Correct pricing errors.

Promotions are valid only during the advertised period and while supplies last.

 

Payments

 

We accept payment methods available on the website, which may include:

_ Credit and debit cards;

_ Pix;

_ PayPal (when available);

_ Digital wallets;

_ Cryptocurrencies (when available).

Payments are processed by external platforms.

ANBROZA does not store complete card data.

Declined or disputed payments may result in:

_ Order cancellation;

_ Temporary account suspension;

_ Future purchase restrictions.

 

Shipping, Delivery and Tracking

 

After payment confirmation, we will begin the logistics process.

The customer acknowledges that:

_ Delivery times vary depending on the country and carrier;

_ Delays may occur due to external factors;

_ Shipping costs can be calculated during checkout;

_ Local taxes may be charged at the destination.

ANBROZA is not responsible for:

_ Customs duties;

_ Import taxes;

_ Customs retention;

_ Additional local costs.

When applicable, a tracking code will be sent.

 

Cancellations

 

The customer can request cancellation before shipment, provided that:

_ The item has not yet been shipped;

_ Payment is confirmed;

_ Operational procedures are in place.

After shipment, the cancellation will be converted into a return process, subject to the item's condition.

 

Returns and Exchanges

 

Returns can be requested when:

_ The product has a manufacturing defect;

_ The item received is different from the order;

_ The product arrives damaged;

_ The customer cancels within the applicable legal timeframe, if any.

Mandatory requirements:

_ Product in original condition;

_ No used parts;

_ With packaging and accessories, when possible;

_ Proof of purchase.

ANBROZA may refuse returns due to:

_ Desire to use;

_ Accidental damage;

_ Broken seals;

_ Prolonged use.

 

Refunds

 

Refunds may be issued when:

_ Product for return with approval;

_ Cancellation request before shipment;

_ Unresolved logistical error;

_ Manufacturer defect proven.

Refund methods:

_ Payment method;

_ Credit for future purchase;

_ ANBROZA gift voucher.

Processing times may vary depending on:

_ Country;

_ Payment method;

_ Bank processing.

Items not subject to mandatory return may be eligible for partial refund, subject to review.

 

Items Not Eligible for Refund

 

No refunds will be issued for:

_ Products damaged due to misuse;

_ Items with no demonstrated defect;

_ Products with normal wear and tear;

_ Errors caused by incorrect installation;

_ Activated or consumed digital items.

 

Defective Products

 

Products with manufacturing defects may receive:

_ Exchange for an identical item;

_ Repair, when applicable;

_ Full refund;

_ Store credit.

We require photos, videos, and specifications provided for analysis.

 

Product Not Received

 

If the customer does not receive the product within the maximum estimated delivery time, they may request:

_ Logistics investigation;

_ Reshipment;

_ Refund, if loss is investigated.

Orders still in transit are not eligible for immediate refund.

 

Refunds and disputes

 

 

The customer agrees to:

_ Attempt resolution directly with ANBROZA before disputing payment;

_ Provide evidence in disputes.

Abusive chargebacks may result in:

_ Account suspension;

_ Restriction on future purchases;

_ Legal action.

 

Taxes, Fees and Customs

 

The customer is responsible for:

Customs duties;

Import taxes;

Dispatch fees.

These amounts are non-refundable, except when charged incorrectly.

 

Guarantees

 

When applicable, products may include a limited warranty.

The warranty may not cover:

_ Physical damage;

_ Water damage;

_ Misuse;

_ Alterations.

 

Errors, Failures and Inconsistencies

 

Yes, but:

_ While stocks last;

_ Images are for illustrative purposes only;

_ Information is outdated.

ANBROZA may cancel orders without prior notice when there is a serious error or a manifestly incorrect price.

 

Limitation of Liability

 

ANBROZA will not be liable for:

_ Indirect, consequential, or exemplary damages;

_ Loss of data;

_ Lost profits;

_ Delays caused by third parties.

Maximum liability, if any, will be limited to the amount paid for the product.

 

International Politics

 

International purchases are subject to:

_ Local legislation;

_ Tariffs and taxes;

_ Import restrictions.

The customer is responsible for verifying whether the product is permitted in the destination country.

 

Changes to this Policy

 

ANBROZA may modify this policy at any time without prior notice.

Changes will take effect automatically upon publication on the website.

 

Contact

 

For questions, complaints, returns or refunds:

E-mail: support@anbroza.com Customer service: 24 hours a day, Online 7 days a week.