Anbroza Help Center
As soon as your order is confirmed and prepared for shipment, you will automatically receive an email containing:
_ Tracking number
_ Direct tracking link
_ Carrier information
_ Real-time status updates
All ANBROZA orders are shipped through reliable and approved logistics partners. Our tracking system follows international standards, ensuring transparency at every stage.
If you cannot find the email, please check your spam folder or contact us as soon as possible at support@anbroza.com. We are always ready to help.
To ensure fast and secure shipping, orders immediately enter processing after payment is approved.
Therefore, changes to the order (such as address, models, or quantities) are generally not possible after this stage.
However, if you notify us promptly, we will do our best to assist you before the order is shipped. Transparent, straightforward, and honest—as a serious company should be.
Cancellation is only permitted before shipment.
If the order has already been shipped, you may request a return after receiving it, following our return policy, always respecting the customer and their rights.
ANBROZA works with clear and secure processes to guarantee reliable service from the beginning of the purchase to delivery.
An order may be automatically cancelled in situations such as:
_ Payment not approved
_ Stock unavailable
_ Incomplete shipping information
_ Duplicate order
_ Security inconsistencies detected
If this happens, you will be notified by email and will receive a full refund.
Confirmation is sent immediately after purchase. If you don't receive it:
Check your spam folder.
Verify that the email address provided is correct.
Contact our team.
ANBROZA keeps all records securely and can resend your confirmation when necessary.
If it doesn't arrive within 24 hours, contact us to resend it: support@anbroza.com
All products sold by ANBROZA come with a manufacturer's warranty, in accordance with the international policies of each partner supplier. As we act as official intermediaries in the purchase, we guarantee that your order will be fulfilled according to the warranty standards in force for each product category.
The warranty covers exclusively manufacturing defects and follows these principles:
_ Fair technical evaluation, carried out by the manufacturer or authorized center.
_ Clear and guided assistance from ANBROZA, accompanying the entire process.
_ Exchange or reshipment when applicable, according to the supplier's policy.
_ Dedicated support to ensure you receive safe and transparent service.
ANBROZA ensures that all suppliers used meet international standards of quality and commercial responsibility. Even as intermediaries, we are by your side at all stages of the warranty, from initial contact to the final resolution of the case.
You can contact our team whenever you need:
ANBROZA support was created to offer:
_ Clear answers
_ Honest guidance
_ Fast service
_ Efficient resolution
We treat each client with respect, attention, and professionalism.
ANBROZA Eco Tech is the brand's division dedicated to sustainable technological innovation, combining modern performance, environmental responsibility, and global ethical practices. Our goal is to offer products that deliver real, useful, and functional technology — always aligned with ecological and well-being principles.
Even when working with international suppliers, all selected products undergo rigorous environmental, energy, and social criteria defined in our Sustainability and Environmental Responsibility Policy.
Environmental Commitment and Real Sustainability
ANBROZA Eco Tech integrates sustainability at every stage — from component selection to post-consumer disposal. Our criteria include:
_ Reduced environmental impact
_ Selection of safer and more recyclable materials
_ Promotion of the circular economy
_ Combating planned obsolescence
_ Greater durability and operational efficiency
_ Reduction of emissions and unnecessary electricity consumption
Each product is evaluated considering its real impact, lifespan, thermal efficiency, energy consumption, environmental risks, and compatibility with proper disposal.
Energy Efficiency and Intelligent Performance
Energy efficiency is treated as a fundamental pillar. ANBROZA prioritizes products that:
_ Consume less electricity
_ Preserve battery life
_ Operate with safe protection and management systems
_ Avoid overheating
_ Offer performance without waste
We reject products with high consumption, low durability, or thermal risk.
Materials, Recycling and Conscious Post-Consumption
We select products and suppliers that use:
_ Recyclable metals
_ Safe polymers
_ Renewable or biodegradable packaging
_ Fewer toxic substances
_ Components with regulated disposal
We guide our clients on:
_ Responsible disposal
_ Environmental discs
_ Collection and recycling points
_ Care with batteries and electronics
Sustainability, for us, is a shared responsibility — company, manufacturer and consumer.
Ethical and Responsible Supply Chain
ANBROZA Eco Tech does not associate with suppliers involved in:
_ Human exploitation
_ Child labor
_ Illegal disposal of electronics
_ Conflict mining
_ Unethical environmental or social practices
All suppliers undergo continuous validation, basic audits, document review, and socio-environmental compliance criteria.
Sustainable Logistics and Packaging
We seek to reduce the environmental impact of global logistics by adopting:
_ Compact and recyclable packaging
_ Route optimization
_ Reduction of disposable materials
_ Responsible choice of carriers
_ Reduction of unnecessary returns
Delivery is treated as a critical step in ecological impact and optimized to reduce emissions and waste.
Repair, Reuse and Life Cycle Extension
Whenever possible, we prioritize:
_ Repairability
_ Component reuse
_ Extended device lifespan
_ Modular design
_ Circular economy
Sustainable technology is not about accelerated consumption — it's about longevity.
Solar Energy and Renewable Energy Sources
ANBROZA Eco Tech supports sustainable technologies and encourages:
_ Use of solar-powered devices
_ Integration into clean energy systems
_ Energy autonomy
_ Reduction of dependence on fossil fuels
Renewable energy is an essential part of our technological vision for the future.
User Health, Well-being and Safety
Technology should improve lives — not create risks. Therefore, we avoid products that:
_ Contain toxic substances
_ Generate excessive heat
_ Cause dangerous electrical interference
_ Have inappropriate emissions
We prioritize solutions that promote:
_ Comfort
_ Safety
_ Physical and mental well-being
_ Ergonomics
Reduced environmental and noise pollution.
Sustainable Innovation and Technological Future
ANBROZA Eco Tech continuously invests in:
_ Low-impact trends
_ Advanced materials
_ Operational efficiency
_ Cutting-edge technology
_ New energy solutions
_ Circularity and repairability
_ Ethical supplier development
For us, innovation is only valid when it respects the planet and people.
Limited Liability and Technical Disclosure
Following our policy, we inform you that:
_ Specifications may vary depending on suppliers
_ Model updates may occur without notice
_ Colors, sizes, and details may have slight differences
_ Improper use may cause damage and loss of warranty
_ Information is constantly reviewed, but may undergo technical changes
We are committed to selecting reliable products and providing correct guidance to the consumer.
Essence of ANBROZA Eco Tech
Responsible technology, sustainable innovation, serious curation, and a genuine environmental commitment.
ANBROZA Eco Tech doesn't just sell products — it sells purpose, responsibility, and a vision for the future.
Shipping costs are calculated automatically based on:
_ Destination country
_ Product weight and dimensions
_ Selected shipping method
_ International shipping costs
_ Availability of partner logistics centers
Because we work with certified global suppliers, we are able to maintain competitive prices even for international shipments.
In accordance with our Sustainable Logistics and Transportation Policy, we strive to:
_ More efficient routes
_ Reduced emissions
_ Less packaging waste
_ Optimized transport volume
_ Carriers that respect environmental and operational standards
Furthermore, we disclose all prices before the purchase is finalized, in accordance with our Commercial Transparency Policy.
We ship to over 60 countries through an integrated network of:
_ International suppliers
_ Global distribution centers
_ Certified partner warehouses
All shipments adhere to the guidelines of our Ethical Supply Chain Policy, which dictates that we work only with partners who:
_ Properly registered
_ Compliant with labor, environmental, and legal regulations
_ Operate with responsible disposal and transportation practices
_ Follow reliable packaging and handling processes
In addition, each order undergoes mandatory inspection and logistical validation procedures in accordance with the customs regulations of the destination country.
Because we operate with multiple international logistics centers, delivery times vary by region:
_ North America: 5–12 business days
_ Europe: 5–15 business days
_ Latin America: 10–25 business days
_ Asia/Oceania: 7–20 business days
_ Africa: 12–28 business days
These deadlines follow the guidelines of our Conscious Logistics and Transportation Policy, which prioritizes:
_ Realistic estimates
_ Safety in transportation
_ Reduction of operational waste
_ Route optimization to reduce environmental impact
_ Quality handling during international transit
Important note:
Periods of high demand, customs delays, and additional inspections may extend the delivery time. This is due to external factors such as:
_ Customs inspection
_ Weather conditions
_ Global shipping peaks
_ Internal policies of carriers
Even so, our team monitors each step to ensure you receive updates and support throughout the entire process.
You can request a return if:
_ The product has a manufacturing defect
_ It arrives damaged or incomplete
_ It does not match the advertised description
_ You wish to exercise your right of withdrawal within the legal timeframe
ANBROZA will act as an intermediary between you and the international supplier, following the guidelines of our Returns, Exchanges and Environmental Responsibility Policy, which requires:
_ Fair and transparent analysis
_ Clear description of the problem
_ Submission of photos and videos for verification
_ Technical evaluation when necessary
1. You open a return request through support.
2. Our team reviews the request according to the policy.
3. We initiate the case with the global supplier.
4. The supplier approves the return and sends official instructions.
5. You send the item to the indicated logistics center.
6. After confirmation of receipt, we carry out:
-
replacement,
-
resend,
-
or a refund, as the case may be.
We follow international reverse logistics standards and sustainable guidelines, prioritizing the responsible disposal of electronic products whenever necessary.
Exchanges can be requested when:
_ The item has a manufacturing defect
_ There is a discrepancy between the advertised product and the product received
_ Proven damage occurred during transport
The exchange depends on the technical approval of the manufacturer or authorized center, according to our Operational Responsibility Policy.
ANBROZA monitors the entire process until its completion.
Exchanges based on customer choice (model, color, variations) may not be available depending on the international supplier, but our team will do everything possible to help.
As stated in our policies:
_ We are not responsible for damages resulting from improper installation, misuse, or unauthorized intervention.
_ Software, firmware, or hardware modifications void the warranty and the possibility of exchange/return.
_ Products damaged by misuse, drops, moisture, or physical alterations are not eligible for exchange.
_ Products showing signs of tampering or disassembly will not be accepted.
These rules follow international standards and protect the integrity of the warranty and return processes.
ANBROZA Eco Tech encourages:
_ Responsible returns
_ Environmentally sound disposal
_ Reverse logistics whenever applicable
_ Reduction of electronic waste
_ Reuse of components
Therefore, whenever possible, we carry out:
_ Remote analysis
_ Preliminary technical support
_ Instructions for use and preventive maintenance
This avoids unnecessary travel and reduces carbon emissions in international transport.
-
After the product:
is received at the returns center, or
- Once your return has been confirmed by the international supplier,
ANBROZA will process the refund within 1–3 business days.
The time it takes for the refund to appear depends on:
_ The bank
_ The card issuer
_ The payment method used
In all cases, we follow our Refund Policy which guarantees:
_ Full refund when applicable
_ Transparency at every stage
_ Continuous communication via email
🌍 ANBROZA™
The future is silent. And it begins here.
ANBROZA was born from the restlessness of those who see beyond the present. We don't follow trends. We don't repeat formulas. We simply listen to the future—and respond.
We don't over-explain. We don't justify every step. We simply let our technology speak for itself.
We create products that seem simple, but carry invisible complexity. We create solutions that you feel before you understand. We create experiences that transform, without advertising.
Because the future doesn't need noise. It needs purpose.
✦ Intention Before Form
Everything we do stems from a single question: "Did this improve people's lives without making the world a worse place?"
If the answer isn't definitive, we don't launch it. Our technology exists to alleviate, not complicate. It exists to last, not to be discarded. It exists to become part of your routine, not to create waste.
Nothing is excessive. Nothing is free. Nothing is decorative.
Everything serves a purpose. With precision.
✦ What makes ANBROZA different?
It's not the design. It's not the performance. It's not the sustainability.
It's the silence between all of that. The space where intention, function, and consciousness align.
ANBROZA doesn't try to attract attention. It simply stands out.
✦ Who is ANBROZA for?
For those who see the future before others. For those who choose quality over quantity. For those who prefer meaning over appearance. For those who live with purpose, not impulse.
If this resonates with you, you're already part of it.
✦ Our Essence
It's simple, yet profound. It's futuristic, yet human. It's technological, yet conscious.
ANBROZA doesn't exist to keep up with the world. It exists to redirect it.
And this is just the beginning. The rest… you'll discover in time.
🌿 ANBROZA ECO TECH
Technology that breathes.
Design that Cares.
A Future That Flourishes.
We live amidst artificial lights, digital noise, and endless rush. But ANBROZA was born from a different frequency—a place where technology and nature don't compete, they coexist.
We create products that carry not only innovation, but a silent intention: to reconnect humanity to the planet.
Nothing here is by chance. Nothing exists without purpose. Every curve, every material, every detail exudes responsibility.
✦ The Invisible Balance
Our technology doesn't invade—it harmonizes. It doesn't consume—it transforms. It doesn't weigh—it flows.
It was born from the intelligent encounter between functionality and environmental sensitivity.
When you touch an ANBROZA product, you feel something different. It's not just technology. It's care.
✦ Technology that Grows with You
We design solutions that grow with you, not accelerate your disposal.
Conscious materials. Clean energy. Longer cycles. Smaller impact.
We don't create the future out of vanity. We create it because the Earth still deserves one.
✦ The Call
ANBROZA ECO TECH is for those who:
• Intentional breathing. • Seeing non-essential value. • Choosing responsibility over excess. • Knowing that every purchase is a vote for the world of tomorrow.
You are not just acquiring a product. You are cultivating a future.
✦ The Commitment
We promise only what we can deliver:
Technology that respects life. Design that cares for form and soul. Solutions that grow like trees — with patience, with purpose, with real impact.
✦ Our Green Manifesto
We don't want to save the planet alone. We want to inspire choices. Small. Daily. Important.
And if every decision is a seed, ANBROZA exists to remind you to plant them.
Because the future isn't built. It's cultivated.
And we're just getting started.
Technology that breathes. A future that flourishes.
The world moves too fast. Amidst screens, wires, metal, and smoke, we forget that the future is not born from excess—it is born from balance.
ANBROZA emerged to remind us that technology and nature have never been enemies. They were separated by haste, not by purpose.
We believe that innovation doesn't need to destroy in order to evolve. That progress shouldn't require sacrificing the planet. That tomorrow can be intelligent and conscious. Strong and gentle. Modern and natural.
Eco Tech is not a trend. It's a return. A reunion with what makes sense.
We create products that breathe responsibility. Energy that illuminates without depleting. Materials that care without harming. Design that harmonizes, not demands.
Nothing is excessive. Nothing is vanity. Everything is intention.
We believe in the cycle. No use that hasn't been used in a while. No consumption that doesn't harm. In technology that grows with you—not against you.
Eco Tech is movement. It's culture. It's choice.
It's knowing that every decision leaves a trace, and choosing to leave a trace that's worthwhile.
We are not here to compete with the world. We are here to coexist with it.
Because the planet is not our platform. It's our home. And the future is not a promise. It's a responsibility.
This is our manifesto. Our signature in time.
ANBROZA™ Technology with soul. Innovation with purpose. A future with roots.
Official center for legal, policy and compliance information of ANBROZA™
The ANBROZA Legal Hub brings together all guidelines, institutional documents, corporate policies, and information related to ANBROZA™'s legal, regulatory, and compliance practices in its products, services, and global operations. This space was developed to ensure transparency, accountability, and alignment with applicable national and international standards in the areas of consumer protection, privacy, digital security, sustainability, e-commerce, and intellectual property.
Our commitment is to provide clear, up-to-date, and accessible information, allowing consumers, partners, suppliers, authorities, and other stakeholders to understand how we conduct our activities with integrity and respect for current legislation. The Legal Hub concentrates essential documents, including privacy and data protection policies, terms of use, sales and refund policies, environmental guidelines, corporate code of ethics, information security, brand usage, commercial conditions, legal notices, and relevant operational procedures.
ANBROZA confirms that a sustainable technological ecosystem depends on responsible practices, and therefore adopts high standards of governance, security, and transparency. Each document available on this hub reflects our institutional stance on sensitive issues such as privacy, consumer rights, environmental responsibility, regulatory compliance, and intellectual property protection.
This space also serves as a reference point for clarifications on rights, obligations, internal procedures, and guidelines related to the use of ANBROZA products, ensuring that everyone has access to accurate and reliable information. Revisions, updates, and adjustments may occur periodically, reflecting technological evolution, regulatory changes, and improvements in corporate processes.
The ANBROZA Legal Hub exists to ensure that our actions are guided by ethics, legal rigor, and social responsibility, reinforcing our commitment to sustainable innovation, safety, and respect for the consumer.
ANBROZA™ — Transparency, commitment, and trust as legal foundations.
Innovation and Sustainability — ANBROZA™
Institutional commitment to responsible technology and positive impact.
ANBROZA confirms that the future of technology depends on solutions that reconcile performance, environmental responsibility, and operational efficiency. In this sense, Innovation and Sustainability are not complementary elements, but central pillars that guide strategic decisions, internal processes, and product development at all stages of the life cycle.
Our commitment to innovation consists of adopting practices and technologies that promote continuous improvement, waste reduction, energy optimization, and increased durability and functionality of products. We seek solutions that meet the real needs of the modern consumer, prioritizing efficiency, technological minimalism, and structural solutions. ANBROZA understands that innovation without purpose is not progress; therefore, we prioritize advancements that generate tangible value, measurable impact, and alignment with global sustainability trends.
In the environmental sphere, we adopt guidelines based on ecological responsibility, strategic material selection, circular economy, and reduction of risks associated with the manufacture, transport, use, and disposal of products. We encourage suppliers and partners to follow international sustainable practices, maintaining compliance with environmental legislation and standards whenever applicable. Furthermore, we promote initiatives involving recycling, reuse, lower carbon emissions, and the intelligent use of resources.
Our approach integrates technological innovation with socio-environmental responsibility, ensuring that each ANBROZA product reflects a balance between aesthetics, functionality, and commitment to the planet. The company understands that sustainability is not a market trend, but an ethical and corporate obligation in the global context.
By combining technical rigor, ecological sensitivity, and strategic vision, ANBROZA reaffirms its position as a benchmark in intelligent and sustainable solutions. Our goal is to develop technologies that evolve with the user, preserve the environment, and contribute to a more efficient, conscious, and balanced future.
Environmental Guidelines and Corporate Sustainability — ANBROZA ECO TECH™
Institutional standards of environmental responsibility and positive impact.
ANBROZA ECO TECH establishes environmental guidelines that guide operations, product design, supply chain, and logistics, seeking to reduce ecological impact and promote long-term sustainable practices. Our work integrates principles of energy efficiency, circular economy, responsible material selection, and emissions mitigation, ensuring alignment with global sustainability standards.
All products and processes are evaluated for life cycle, environmental impact, disposal, recyclability, and compliance with applicable legislation. We encourage suppliers to adhere to the same practices, prioritizing partners who demonstrate socio-environmental responsibility, safety, and technical compliance.
The guidelines include: use of materials with lower environmental impact, reduced and recyclable packaging, transportation optimization, encouragement of proper disposal, waste reduction programs, and integration of clean technologies. ANBROZA also monitors its ecological footprint and sets targets for continuous improvement, reinforcing its commitment to environmental responsibility, operational efficiency, and sustainable innovation.
Sustainability and Environmental Impact — ANBROZA ECO TECH™
ANBROZA Eco Tech™ integrates environmental responsibility as a strategic pillar of global operations, ensuring that every product, logistics process, and corporate decision follows guidelines that minimize ecological impact and promote a sustainable future. Our commitment includes waste reduction, intelligent use of resources, environmental traceability, selection of responsible suppliers, and constant evolution of eco-efficiency practices.
The choice of materials prioritizes recyclable, biodegradable, or low-impact components, as well as technologies that extend lifespan, prevent premature disposal, and optimize energy consumption. Packaging is redesigned to reduce volume, weight, and chemical ink, favoring sustainable logistics and lower carbon emissions. ANBROZA analyzes global routes, modes of transport, and environmental compensation alternatives, seeking a balance between speed, safety, and ecological responsibility.
Global suppliers are evaluated based on rigorous environmental criteria, including waste management policies, ethical labor practices, emissions control, and compliance with international standards. Partnerships are only maintained with companies that demonstrate alignment with ecological values.
ANBROZA encourages proper disposal, certified recycling, and consumer awareness. Each product represents an ecological intention: less impact, more efficiency, more sustainable intelligence. Our goal is to build a global technology model that respects natural cycles and contributes to environmental regeneration.
Sustainable Global Supply Chain
Even when operating via dropshipping, we select suppliers with:
_ Environmental compliance
_ Waste reduction policies
_ Recyclable materials
_ International certifications
Optimized Logistics
Dropshipping reduces logistical stages and intermediate warehouses, decreasing:
_ Carbon footprint
_ Waste
_ Duplication of transport
Smart Packaging and Materials
International partners should prioritize eco-friendly packaging, lightweight materials, and low-impact shipping processes.
Post-consumer responsibility
We encourage:
_ Responsible disposal
_ Reuse
_ Local recycling
_ Circular economy
ANBROZA Eco Tech™ — Responsible technology for a sustainable future.
Environmental Responsibility — ANBROZA ECO TECH
Updated on: December 5, 2025
ANBROZA Eco Tech Legal — Reliable and functional technology, future-proof.
ANBROZA ECO TECH's Sustainability and Environmental Responsibility Policy establishes principles that guide the development, production, marketing, and support of technological solutions with environmental commitment, operational efficiency, and positive social impact. ANBROZA ECO TECH recognizes that technological innovation must coexist with ecological responsibility, adopting practices that minimize environmental impact throughout the product lifecycle, from conception and component selection to disposal and post-consumption.
The products sold are selected based on criteria of real functionality, durability, energy efficiency, modularity, and environmental compatibility. Whenever possible, priority is given to devices and materials that reduce electricity consumption, extend lifespan, use optimized components, and decrease the need for premature replacement. The company rejects the planned obsolescence model and encourages solutions that extend usability, reduce waste, and promote preventive maintenance.
Suppliers and partners are evaluated according to criteria of environmental compliance, ethics, operational safety, and social responsibility. ANBROZA ECO TECH does not establish commercial relationships with companies involved in practices of human exploitation, deliberate environmental degradation, child labor, irregular disposal of electronic materials, or systemic violations of socio-environmental rights. Production chains are continuously analyzed, considering direct and indirect impacts.
The company encourages consumers to adopt conscious practices in the use, transportation, recharging, storage, and disposal of electronic products, especially devices with lithium batteries, which require technical handling and regulated disposal. ANBROZA ECO TECH provides information on risks, environmental standards, and safe practices, reinforcing shared responsibility between manufacturer, market, and user.
Sustainability is treated as a strategic pillar, not as an advertising narrative. ANBROZA ECO TECH believes that responsible technology should promote energy efficiency, reduce emissions, optimize natural resources, and generate continuous socio-environmental value. The company invests in the constant evolution of products, processes, logistics, and partnerships, aiming to expand ecological performance without sacrificing experience, performance, or accessibility.
The brand's environmental commitment reflects a vision for the future in which technology is a tool for intelligent evolution, not a cause of ecological imbalance. Our decisions consider present impact and future legacy, prioritizing a balance between innovation, economic viability, and planetary responsibility.
Sustainable Materials and Components
ANBROZA ECO TECH adopts rigorous standards for material selection, prioritizing components that reduce environmental impact, extend durability, and enable efficient recycling at the end of their life cycle. Whenever feasible, it prioritizes suppliers that use safe polymers, recyclable metals, renewable packaging, and solutions that eliminate toxic substances associated with the electronics supply chain, such as heavy metals or persistent chemicals. The company discourages the use of disposable, untraceable, or short-lived materials, recognizing that input choices directly influence environmental cost, consumer safety, and product longevity. Products with batteries, displays, and integrated circuits are evaluated for lifespan, thermal efficiency, and compatibility with proper disposal. ANBROZA ECO TECH supports research and development that enables modular design, repairability, and standardization, reducing premature disposal. The commitment to responsible materials is an essential part of the brand's identity and reflects a philosophy of performance combined with sustainability.
Energy Efficiency and Intelligent Performance
Energy efficiency is a central element in the design and curation of ANBROZA ECO TECH products. Devices are selected considering power consumption, resource optimization, thermal management capacity, and long-term operational impact. The company prioritizes technologies that utilize high-density batteries with overload protection systems, intelligent power control, and algorithms that reduce waste. ANBROZA ECO TECH rejects products that operate with unnecessarily high continuous consumption, excessive heating, significant energy loss, or reliance on frequent recharging that accelerates battery degradation. Efficiency is analyzed systemically, considering not only direct consumption but also indirect environmental impact, such as the need for replacement, disposal, and transportation. The company communicates guidelines for efficient use, encouraging consumers to adopt sustainable practices. The vision is to deliver technology that balances performance, economy, and longevity, reducing the ecological footprint without sacrificing experience.
Ethical and Responsible Supply Chain
ANBROZA ECO TECH establishes rigorous criteria for supplier selection and retention, prioritizing companies with transparent practices, environmental certifications, and a proven ethical track record. The supply chain is continuously monitored to identify risks related to forced labor, child exploitation, degrading conditions, improper waste disposal, illegal pollution, or involvement with conflict mining materials. Suppliers must comply with current environmental, labor, and commercial regulations, respect human rights, and provide compliant documentation. The company rejects privileges, cartels, and corruption. Audit processes, technical evaluations, and proof of origin may be required periodically. When necessary, suppliers may be suspended, disqualified, or notified. ANBROZA ECO TECH understands that sustainable technology depends on integrity throughout the production chain, and that environmental responsibility without social responsibility is incomplete. Partnerships are strategic and should promote collective value, longevity, and positive impact.
Responsible Logistics, Packaging and Transportation
ANBROZA ECO TECH adopts logistical practices that seek to reduce emissions, minimize waste, and optimize transportation, recognizing that product movement is one of the stages with the greatest environmental impact in digital commerce. The company uses compact, resistant packaging with a smaller physical volume, avoiding excessive or polluting materials. Whenever possible, it prioritizes recyclable, reusable, or certified alternatives. Delivery routes and transportation methods are selected considering operational efficiency, environmental cost, and compatibility with deadlines. For international products, it provides realistic time estimates, recognizing that air, sea, and land transport have different impacts. ANBROZA ECO TECH discourages continuous exchange logistics, which generates duplicate emissions, and encourages preventive solutions through remote technical support. The company analyzes logistical data to reduce waste, improve load density, and eliminate unnecessary steps. Transportation efficiency is treated as an ongoing responsibility, not as a one-off exception.
Disposal, Recycling and Post-Consumer Waste
ANBROZA ECO TECH considers the proper disposal of electronic products a critical environmental responsibility, especially since they involve batteries, rare metals, chemical components, and circuits with potential for contamination. The company advises consumers to use certified collection points, cooperatives, reverse logistics programs, or specialized services, avoiding disposal in regular trash. Consumers are informed about the environmental and legal risks of improper disposal, such as soil contamination, fires, poisoning, and damage to wildlife. In the case of defective products, the company may request their return for analysis and proper disposal. ANBROZA ECO TECH encourages reuse, parts recycling, and extending the product lifecycle before disposal. Conscious disposal is a shared responsibility between the company, the consumer, and the public sector. The brand treats post-consumer waste as an active part of sustainability, not as invisible waste.
Sustainable Innovation and Technological Future
ANBROZA ECO TECH understands sustainability as an evolutionary process incorporated into technological innovation. The company monitors trends, research, and emerging technologies, seeking solutions that reduce energy consumption, increase operational efficiency, improve materials, and promote circularity. Investments may include modular design, renewable sources, thermal optimization, sustainable firmware, and assisted repairability. The brand recognizes that irresponsible innovation generates obsolescence and waste, while sustainable innovation creates continuous and competitive value. ANBROZA ECO TECH adopts a future-oriented vision focused on a balance between performance, environmental impact, and accessibility, rejecting disposable or experimental technology without a safety foundation. The mission is to offer solutions that strengthen technological development while reducing planetary impact.
Social Responsibility, Community and Impact
Sustainability at ANBROZA ECO TECH also involves social responsibility, transparency, inclusion, and community impact. The company values healthy work environments, ethical business practices, fair compensation, and respect for diversity. It rejects any form of discrimination, abuse, exploitation, or unethical conduct. The brand seeks to strengthen local and global ecosystems, promoting technological education, innovation, accessibility, and a culture of conscious consumption. ANBROZA ECO TECH sees sustainability not only as harm reduction but as the active generation of social benefits, encouraging communities to develop healthier relationships with technology, consumption, and the environment.
Recycling the Environment
ANBROZA ECO TECH understands that sustainability is not limited to reducing environmental impact, but involves the active regeneration of ecosystems and the expansion of circularity as an operational principle. The company encourages recycling practices at all stages, from the production chain to post-consumption, prioritizing materials that can be efficiently reintroduced into the industrial cycle, reducing the extraction of natural resources, pollutant emissions, and the accumulation of electronic waste. Collection, reverse logistics, and input recovery programs are encouraged and adopted whenever possible, promoting a circular economy and reducing premature disposal.
ANBROZA ECO TECH encourages partners, consumers, and communities to recognize recycling as an integrated solution connected to social well-being, public health, and environmental preservation. By adopting intelligent design, modularity, and repairability, the company reduces component disposal and increases functional usage time. For the brand, recycling is a technological and cultural commitment: transforming waste into resources and responsibility into progress.
Healthy Living and Well-being
ANBROZA ECO TECH recognizes that health and sustainability are interconnected dimensions of modern life. Technology should contribute to physical, mental, and environmental well-being, reducing risks and encouraging more balanced lifestyles. The company avoids products with toxic substances, excessive heat emission, dangerous interference, or electrical hazards, prioritizing safe, ergonomic solutions compatible with prolonged use. Furthermore, it values technologies that contribute to quality of life—whether by facilitating routines, reducing stress, saving energy, or increasing productivity without harming the user's health.
The brand understands that collective well-being depends on environmental respect, pollution reduction, and the elimination of aggressive industrial practices. Therefore, it promotes awareness, education, and engagement so that consumers adopt healthier habits, integrated with clean and sustainable environments. For ANBROZA ECO TECH, well-being is a natural extension of responsible innovation.
Solar Energy
ANBROZA ECO TECH understands solar energy as a fundamental pillar of a sustainable technological infrastructure, capable of reducing dependence on fossil fuels and decreasing carbon emissions. The company evaluates and prioritizes solutions compatible with the use of renewable energy, whether devices with integrated solar charging systems, efficient storage components, or support for smart grids. Whenever possible, it encourages consumers to opt for renewable sources, especially for devices with continuous, prolonged, or high-demand electricity consumption.
Solar energy also represents a strategy for autonomy, resilience, and technological democratization, allowing sustainable access in environments with limited infrastructure. ANBROZA ECO TECH believes that the expansion of clean energy must go hand in hand with innovation, affordable cost, and intelligent design. The vision is to align modern technology with an energy matrix compatible with the future.
Recycled Materials
The use of recycled materials is a priority practice at ANBROZA ECO TECH, both for reducing the extraction of natural resources and for decreasing the volume of industrial waste. The company evaluates suppliers and products considering the percentage of recycled inputs, traceability, environmental certifications, and the real impact of the process. Packaging, structural components, coatings, and plastic parts are analyzed with a view to reusing materials without compromising safety, durability, or functionality.
ANBROZA ECO TECH understands that recycled materials are not just an aesthetic solution, but a strategic one. They represent industrial energy savings, reduced emissions, and increased circularity in the technology market. The company's commitment includes encouraging partners to adopt similar practices, stimulating a more competitive, sustainable, and innovative market. Recycled materials are an essential part of the brand's identity.
Carbon Neutral
ANBROZA ECO TECH adopts a long-term vision towards carbon neutrality, recognizing that technologies need to operate with reduced environmental impact and clear offsetting targets. The company monitors direct and indirect emissions associated with the production, logistics, storage, and use of its products, continuously seeking solutions to reduce its environmental footprint. When reduction is not possible, offsetting can be considered through legitimate, certified initiatives guided by transparent metrics.
Furthermore, the brand encourages consumers to adopt conscious energy use, extend the lifespan of devices, and opt for regulated disposal, contributing to the reduction of emissions associated with the technological cycle. Carbon neutrality is not an advertising objective, but an environmental responsibility consistent with a vision of a sustainable future.
Biodegradable
ANBROZA ECO TECH analyzes and prioritizes biodegradable materials in packaging, accessories, and components that allow for safe and natural decomposition, reducing the accumulation of persistent waste. The company avoids hazardous chemicals, non-recyclable plastics, and materials with extremely slow decomposition, adopting solutions that combine resistance, functionality, and reduced environmental impact. Biodegradability is treated with technical rigor, considering decomposition time, residual toxicity, and compatibility with ecosystems.
The brand recognizes that the adoption of biodegradable materials promotes a balance between consumption and nature, encouraging consumers to dispose of waste properly and consciously. Environmental innovation means not only energy efficiency but also responsibility in the final destination of each product.
Main: Ecological Technology
Ecological technology is the philosophical core of ANBROZA ECO TECH. The company believes that innovation should solve problems without creating disasters, expand quality of life without destroying resources, and generate progress without compromising the planet. Products are selected and developed considering environmental impacts, social risks, energy efficiency, life expectancy, and reusability. The brand rejects disposable technology, planned obsolescence, and a consumer culture that generates degradation.
ANBROZA ECO TECH sees technology as a tool for human evolution and sustainability as a structural obligation, not marketing. The mission is to deliver intelligent, durable, and safe solutions that respect ecosystems and promote positive transformation. Ecological technology is the future the brand builds—responsibly, functionally, and consciously.
ANBROZA Eco Tech informs that all specific issues, content, images, specifications, and commercial information presented on this page are for informational purposes only. While we take measures to ensure accuracy, clarity, and continuous updates, operational changes, availability variations, model updates, and modifications provided by suppliers or manufacturers may occur without prior notice.
The listed products — including electronics, smart devices, useful accessories, and everyday technological solutions — are rigorously selected, prioritizing real performance, practical functionality, and design. However, characteristics such as color, finish, dimensions, compatibility, software interface, and functionalities may vary according to the manufacturing batch, product revision, or technological evolution.
ANBROZA Eco Tech is not responsible for incorrect interpretations of the information provided, nor does it guarantee that all content is free from errors, inaccuracies, update delays, discontinuations, or technical discrepancies resulting from third parties.
The use, installation, configuration, and maintenance of any purchased product are the sole responsibility of the buyer and must be carried out in accordance with the manufacturer's recommendations and electrical, mechanical, and digital safety standards. Failure to comply with these instructions may result in malfunction, loss of warranty, and risks to the user.
By browsing our website and purchasing our products, you regularly agree to:
_ The possibility of changes in stock and availability without prior notice;
_ Price adjustments resulting from market variations, import, exchange rates, or model updates;
_ Minimal differences between illustrative images and actual products, due to lighting effects, manufacturing, or aesthetic updates;
_ The informative nature of the standards and the need to verify specific compatibility before purchase;
_ Personal responsibility for proper use, safe installation, and preventive maintenance;
_ The full application of the general terms and conditions of purchase, shipping, support, and return policies, as available on the official website.
Legal Responsibility
To the extent permitted by applicable law, ANBROZA Eco Tech will not be liable for:
_ Damages resulting from improper use, incorrect installation, or violation of technical instructions;
_ Indirect, incidental, or consequential losses resulting from operational failures;
_ Problems caused by modifications to third-party software, firmware, or hardware;
_ Damages caused by natural wear and tear, accidents, environmental conditions, or unauthorized interventions.
ANBROZA Eco Tech Commitment
Our commitment remains unchanged: to offer carefully selected products for people seeking modern, intelligent, and functional technology, aligned with contemporary lifestyles and the real demands of everyday life.
We work with reliable suppliers and partners, prioritizing quality, safety, and responsibility in the development and marketing of technological solutions.
ANBROZA Eco Tech — innovation with purpose, technology with responsibility.
Customer Portal — ANBROZA™
Updated on: December 23, 2025
1.1. Purpose and Structure of the Portal
The ANBROZA™ Customer Portal is an official platform for customer relationship management, support, and governance of the consumer experience within the brand's global ecosystem. It is designed to provide autonomy, clarity, and security, centralizing critical information from the purchase journey: order shipment, international tracking, exchange transactions, returns, refunds, warranty, technical support, and personal data management.
1.2. Operational Transparency and Digital Autonomy
The portal integrates intelligent, real-time logistics update systems, allowing users to visualize each stage — processing, international dispatch, customs, domestic transport, and final delivery. Self-service features reduce friction, shortening resolution times and promoting customer autonomy, all aligned with ANBROZA's standard of excellence.
1.3. Compliance, Security and Privacy
The platform adheres to strict digital security, encryption, and data protection standards in compliance with LGPD, GDPR, and international cybersecurity policies. All interactions are secured with strong passwords, ensuring confidentiality, traceability, and integrity of information. Data changes, sensitive data protection, and support ticket submissions undergo anti-fraud checks to protect both the consumer and the company.
1.4. Customer Experience Governance
The Portal is continuously audited, updated, and improved, ensuring an accessible interface, efficient responses, and integration with corporate policies. It represents ANBROZA's institutional commitment to trust, transparency, and professionalism in its relationship with its global community.
Supplier Portal — ANBROZA™ Supply Network
2.1. Global Supply Structure
The Supplier Portal is the core of governance and integration with international partners responsible for the manufacturing, logistics, and development of ANBROZA™ products. It establishes a single standard of quality, traceability, and accountability, ensuring that all suppliers operate under rigorous compliance and sustainability criteria.
2.2. Technical, Environmental and Regulatory Requirements
Suppliers must meet criteria such as: labor practices, ethics, environmental certifications, valid commercial documents, transparent manufacturing processes, and adherence to international safety standards. The portal brings together technical specifications, operational guides, compliance manuals, and packaging requirements to ensure global consistency.
2.3. Continuous Monitoring and Performance Indicators
The platform uses key metrics to evaluate performance, including: defect rate, dispatch speed, complaint rates, ESG compliance, operational stability, and document integrity. Recurring failures may result in audits, suspensions, or immediate disqualification.
2.4. Strategic Alignment and Joint Growth
The Portal strengthens the global network through clear communication, technical support, and updates on improvements, recalls, new policies, and market needs. In this way, ANBROZA ensures a solid, ethical, and scalable supply chain, aligned with the future of sustainable technology.
Trademark Licensing — ANBROZA™ Trademark Licensing
3.1. Legal and Controlled Use of the ANBROZA™ Identity
The Licensing Policy governs the authorized use of the ANBROZA™ brand, including logos, graphics, packaging, audiovisual elements, slogans, icons, branding systems, and official materials. Any external use requires formal approval from the Brand Legal & Compliance area.
3.2. Criteria for Granting a License
Licensed partners must demonstrate operational capability, business integrity, environmental commitment, and adherence to the brand's aesthetic standards. Use of the brand cannot distort the visual identity, mislead the public, or compromise the ANBROZA license.
3.3. Legal Protection and Intellectual Property
All ANBROZA assets are protected by copyright, trademark registration, and international intellectual property law. Violations, counterfeits, imitations, or unauthorized uses may result in legal action, fines, contract termination, and civil lawsuits.
3.4. Brand Governance and Quality Control
Licensed products undergo technical, environmental, and design checks. ANBROZA reserves the right to reject materials that do not meet the global Eco Tech standard. Brand integrity is an absolute priority.
Digital Accessibility — ANBROZA™ Standard
4.1. Institutional Commitment to Digital Inclusion
ANBROZA adopts international accessibility standards (WCAG 2.1) to ensure that everyone — regardless of visual, motor, auditory, or cognitive limitations — can use its products and platforms independently.
4.2. Implemented Technical Standards
Includes:
ANBROZA™ applies technical standards and good digital accessibility practices to ensure that the website is usable by as many people as possible, including users with visual, motor, cognitive and hearing limitations.
Features implemented include:
• Keyboard navigation
The site allows full keyboard navigation, ensuring access to menus, buttons, forms and interactive areas without relying on the use of the mouse.
• Compatibility with screen readers
The site's structure was built with appropriate semantic elements to facilitate interpretation by assistive technologies, such as screen readers, offering a more inclusive experience.
• Alternative texts (ALT)
Essential images have alternative descriptions (ALT attribute), allowing visually impaired users to understand visual content through screen readers.
• Contrast and readability
The design follows appropriate contrast patterns between text and background, increasing readability and avoiding visual discomfort, especially in low-light environments.
• Scalable and responsive texts
The website content is adjustable and compatible with browser zoom and different screen sizes, without significant loss of readability, alignment or functionality.
• Simple and clear language
The information displayed on the website is written objectively and directly, reducing ambiguities and facilitating understanding for all audiences.
• Standardized semantic structure
The site uses an organized hierarchy of titles, sections and components, ensuring consistency, accessibility and better understanding of navigation.
4.3. Continuous Auditorium and Technological Evolution
Accessibility is not an event — it is a process. Periodic audits assess compliance, ensuring continuous evolution, adaptation to new guidelines and correction of targeted barriers.
4.4. Inclusion as a Corporate Value
For ANBROZA™, accessibility is part of the Eco Tech culture: technology should liberate, not limit. Our digital ecosystem seeks to offer dignity, independence and equity to all users.
Community and Projects — ANBROZA™ Impact Hub
5.1. Social Purpose and Real Impact
The ANBROZA Impact Hub focuses on initiatives that promote technological education, environmental awareness, community support and social transformation. It's not marketing — it's institutional responsibility.
5.2. Environmental and Eco Tech Projects
Includes actions aimed at:
ANBROZA™ remains committed to sustainable practices and responsible initiatives, promoting a positive and conscious impact throughout the value chain. These actions include:
• Recycling and circular economy
Encouraging the reuse of materials, reducing waste and promoting processes that favor the circularity of products and packaging.
• Encouraging responsible disposal
Guidance and support for customers to correctly dispose of electronics, batteries, accessories and components, reducing environmental impacts and health risks.
• Carbon reduction
Adoption of strategies to minimize emissions, seeking to optimize logistics, processes and supply choices with a focus on environmental efficiency.
• Support for sustainable startups
Valuing and encouraging emerging companies that develop ecological solutions, clean technologies and products with a lower environmental impact.
• International environmental partnerships
Search for collaborations with global initiatives and organizations that promote sustainability, environmental conservation and green innovation.
5.3. Technology as an Inclusion Tool
Impact Hub promotes digital training programs, educational workshops, democratizing access to technology and creating opportunities for young talents.
5.4. Global Engagement and Sustainable Future
The ANBROZA community is invited to participate in campaigns, volunteering, environmental initiatives and movements with global impact. Together, we build the future — one project, one decision and one innovation at a time.
ESG Reports — ANBROZA ECO TECH™
Updated: December 18, 2025
ANBROZA Eco Tech™ ESG Reports consolidate environmental, social and corporate governance indicators, demonstrating transparency, responsibility and public commitment to sustainable practices. These reports reflect not only results, but also strategic directions, future goals and real impact of global operations.
In the Environmental pillar, the reports highlight energy consumption, emissions, waste management, use of sustainable materials, logistical efficiency, carbon footprint and ecological compensation initiatives. The Social pillar addresses programs for inclusion, diversity, workplace safety, technological education, community relations and the well-being of employees and partners. Governance encompasses institutional integrity, compliance, internal controls, anti-corruption policies, executive responsibility and long-term vision.
ESG reports reinforce the commitment to independent audits, global analyzes and internationally recognized practices. They are published periodically on the ANBROZA™ Portal to guarantee public access to all interested parties.
For ANBROZA, sustainability is not a speech — it is a system, culture and future.
ESG Standards Adapted to Global Commerce
Even without internal physical stock, we apply ESG indicators to the dropshipping model, evaluating:
_ Environmental impact of the global chain
_ Social responsibility of partners
_ International governance and compliance
Continuous Assessment of Suppliers
Includes:
ANBROZA maintains a continuous process of evaluating and monitoring partner suppliers, with the aim of ensuring quality, safety, compliance and responsibility throughout the supply chain.
This assessment can occur periodically or at any time, whenever necessary, considering criteria such as:
_ Product quality and consistency in delivery standards
_ Compliance with logistics deadlines and operational efficiency
_ Labor responsibility, ethics and good social practices
_ Anti-corruption policies and transparent business conduct
_ Compliance with applicable legal standards and requirements
_ History of complaints, returns and customer support
If irregularities, recurring failures or risks to the consumer are identified, ANBROZA may take measures such as:
_ Request for immediate adjustments
_ Temporary suspension of products
_ Termination of the partnership with the responsible supplier
Our commitment is to ensure that the products offered in our store are aligned with the brand's values, with a focus on safety, reliability and customer experience.
Transparency and Publicity
ESG reports may be made available periodically on the ANBROZA™ Portal, reinforcing our global commitment.
ANBROZA values transparency and accountability in its internal and external practices. Whenever applicable, we may provide relevant information on:
_ Compliance guidelines and internal standards
_ Commitments related to ethics and corporate responsibility
_ Updates and improvements to processes and policies
This information may be published on institutional pages, informational materials, or specific areas of the website, aiming to keep our clients and partners well informed.
Meta ANBROZA Eco Tech
To consolidate global operations with the greatest possible impact, promoting modern technology with genuine environmental responsibility.
Updated on: December 04, 2025
ANBROZA™ (“ANBROZA”, “we”) values your privacy and is committed to protecting the personal data of its customers, visitors, and users (“you”).
This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website, make purchases, contact our support channels, use our digital platforms, and interact with our communications.
By browsing our digital environments or using our services, you declare that you are aware of and agree to the terms of this Policy, when applicable.
IMPORTANT DEFINITIONS
To make it easier to understand this Policy:
_ Personal data: any information that identifies or can identify a person (e.g.: name, e-mail, phone number, address, IP).
_ Sensitive personal data: data about racial origin, religious belief, health, biometrics, etc.
_ Processing: any operation involving personal data (collection, use, storage, sharing, deletion, etc.).
_ Controller: the party that decides how and why data will be processed.
_ Processor: the party that processes data on behalf of the controller.
_ Cookies: files and technologies that collect information about browsing and preferences.
WHO CONTROLS YOUR DATA
ANBROZA™ acts as the Controller of personal data processed on its website and official channels, as applicable.
WHAT DATA WE COLLECT
We may collect personal data in different ways, depending on your interaction with us.
3.1. Data provided directly by you
_ Full name
_ E-mail
_ Phone number/WhatsApp
_ Shipping and billing address
_ Contact information for support
_ Content of messages sent to customer service
_ Information entered into forms (e.g.: registration, newsletter)
3.2. Data collected automatically
_ IP address
_ Approximate location (by IP)
_ Browser and device type
_ Operating system
_ Pages accessed and browsing time
_ Clicks, interactions, and behavior on the website
_ Cookie identifiers and similar technologies
3.3. Data related to orders and transactions
_ Products viewed and purchased
_ Order history
_ Delivery and tracking status
_ Purchase attempts and cart behavior
Important: ANBROZA™ does not store full credit card data. Payments are processed by secure and certified payment platforms.
PURPOSES OF DATA USE
Your data may be used to:
4.1. Contract performance and order delivery
_ Process orders and payments
_ Confirm purchases and send updates
_ Carry out shipping, delivery, and logistics
_ Provide tracking and after-sales support
4.2. Customer service and support
_ Answer questions and requests
_ Resolve issues with orders and deliveries
_ Record support history for improvement
4.3. Experience and performance improvement
_ Personalize your browsing experience
_ Optimize features and design
_ Analyze website metrics and performance
4.4. Marketing and communications
_ Send news, promotions, and content
_ Offer products aligned with your interests
_ Display relevant ads (when authorized)
4.5. Security and fraud prevention
_ Detect suspicious behavior
_ Prevent misuse of the website and attacks
_ Protect transactions and user data
4.6. Compliance with legal obligations
_ Comply with tax and regulatory requirements
_ Respond to court orders and competent authorities
LEGAL BASES (LGPD)
We process personal data based on applicable legal grounds, including:
_ Contract performance (purchase, delivery, and support)
_ Compliance with legal/regulatory obligation
_ Legitimate interest (security, fraud prevention, improvements)
_ Consent (marketing, non-essential cookies, when applicable)
_ Regular exercise of rights (defense in administrative/judicial proceedings)
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
_ Keep the website functional and secure
_ Remember user preferences
_ Measure audience and performance
_ Display ads and campaigns (when permitted)
You can manage cookies directly in your browser and, when available, through the website’s cookie banners/privacy centers.
DATA SHARING WITH THIRD PARTIES
ANBROZA™ does not sell or rent personal data.
We may share data only when necessary for operation and within limits strictly related to the purposes described in this Policy, including:
7.1. Essential service providers
_ Payment processors
_ E-commerce and hosting platforms
_ Logistics, transportation, and tracking companies
_ Customer service and technical support
_ Analytics and metrics tools
_ Anti-fraud and security services
7.2. Advertising and marketing partners (when applicable)
We may share browsing data and cookie identifiers to:
_ Measure campaigns
_ Create personalized audiences
_ Display ads on other platforms with greater relevance
Whenever applicable, we respect consent preferences and opt-out.
7.3. Authorities and legal obligations
We may disclose data when:
_ Required by law
_ Necessary to comply with a court order
_ Necessary to prevent fraud and protect the rights of ANBROZA™ and users
INTERNATIONAL DATA TRANSFER
As we operate with global digital services and international suppliers (including under a dropshipping model), your data may be processed or stored.
In these cases, we adopt reasonable measures to ensure that processing follows appropriate security and compliance standards, in accordance with applicable legislation.
RETENTION AND STORAGE
We keep personal data only for the time necessary to:
_ Fulfill purposes described in this Policy
_ Meet legal, tax, and regulatory obligations
_ Safeguard rights in disputes and audits
_ Prevent fraud and ensure security
After the necessary period, data may be deleted or anonymized, when applicable.
INFORMATION SECURITY
We adopt technical and administrative measures to protect your data, including:
_ Security protocols and encryption (when applicable)
_ Restricted access control
_ Monitoring of risks and suspicious activities
_ Prevention practices against data leaks and attacks
Even so, no system is 100% inviolable. If a relevant incident occurs, we will take the appropriate measures as required by law.
DATA SUBJECT RIGHTS
You may request, at any time:
_ Confirmation of processing
_ Access to data
_ Correction of incomplete or outdated data
_ Anonymization, blocking, or deletion (when applicable)
_ Data portability (when applicable)
_ Information about sharing
_ Withdrawal of consent
_ Objection to specific processing, when permitted by law
Requests may be made through our official channels.
CHILDREN AND TEENAGERS’ PRIVACY
Our services are not directed to individuals under 18 years old.If we identify improper collection, we may delete the data as possible and necessary.
YOUR PRIVACY CHOICES (TARGETED ADVERTISING / OPT-OUT)
As described in this Policy, we collect personal information through cookies and similar technologies. We may also share this information with third parties, including advertising partners, to:
_ Display ads on other websites and platforms
_ Measure campaign performance
_ Personalize communications based on your interest
In some jurisdictions, this type of practice may be classified as “sale,” “sharing,” or “targeted advertising.”
13.1. Right to opt out
Depending on your location, you may have the right to request limitation or deactivation of data use for targeted advertising.
When available, you may exercise this right through:
_ Cookie settings in the banner/privacy center
_ Browser settings
_ Platforms’ ad preference tools
13.2. Global Privacy Control (GPC)
If you access our website with Global Privacy Control (GPC) enabled, and as permitted by applicable legislation, we will interpret this signal as a request to limit the use of data that may be considered “sale,” “sharing,” or targeted advertising for that device and browser.
EXTERNAL LINKS CHANGES TO THIS POLICY
Our website may contain links to third-party pages.ANBROZA™ is not responsible for the privacy practices of external websites. We recommend that you read the policies of those services.
CHANGES TO THIS POLICY
We may update this Privacy Policy at any time to reflect legal, operational, or technological changes.
The current version will always be available through our official channels, with the update date at the top of the document.
CONTACT
If you have questions, requests, or wish to exercise your privacy rights, please contact ANBROZA™ support@anbroza.com through the official customer service channels available on our website.
Updated on: December 4, 2025
ANBROZA's innovation is embodied in its products, services, visual identity, technological assets, and creative resources, reflecting an ecosystem built to generate value through functional, aesthetic, and intelligent solutions. Our commitment to design, engineering, and user experience translates into continuous investments in research, development, and improvement of technologies, as well as the creation of exclusive materials that comprise the essence of the brand.
This document presents comprehensive information about our intellectual property rights, including trademarks, copyrights, patents, industrial designs, and other legally protected assets, as well as guidelines on how these elements may be used, shared, licensed, or referenced by third parties. Our goal is to clarify the scope of legal protection, delimit responsibilities, and prevent misuse that could compromise the integrity, trust, and value of the ANBROZA brand.
All elements associated with the visual identity, such as logos, symbols, typography, palettes, graphic compositions, and proprietary styles, are strategically developed to represent our vision of modernity, efficiency, and transformation. These materials are protected by national and international legislation and contain intangible assets essential for competitive differentiation, market positioning, and public recognition of ANBROZA as a global brand.
Furthermore, textual, audiovisual, technical, promotional, and educational content produced by the company—including specifications, designs, photographs, animations, videos, illustrations, and advertising materials—are also protected by copyright and may not be reproduced, redistributed, adapted, or commercially exploited without formal authorization.
Our commitment is to ensure that the use, sharing, and reproduction of elements linked to the brand are carried out responsibly, respecting applicable regulations and aligning with ANBROZA's corporate values. We conduct our operations considering principles of ethics, transparency, and legal compliance, encouraging partners, vendors, and other users to adopt appropriate and safe practices when handling protected materials.
By promoting a culture of respect for intellectual property, we seek to preserve the originality of our solutions, protect our market identity, and ensure that every innovation developed by ANBROZA continues to contribute to technological advancement, consumer experience, and the strengthening of an ecosystem that values creativity, responsibility, and excellence.
Trademarks and Visual Identity
The name ANBROZA, its variations, logos, symbols, slogans, visual elements, institutional cores and proprietary designs, trademarks or trademarks for the exclusive use of the company, are protected by national and international laws on intellectual property, unfair competition and corporate identity.
It is prohibited, without express written authorization:
_ Use of the name ANBROZA or related trademarks in commercial materials, advertisements, products or packaging;
_ Reproducing or modifying the official logo;
_ Creating derivative versions, parodies or adaptations;
_ Transferring usage rights to third parties without formal permission.
Commercial use without authorization may result in legal action and civil liability.
Copyright and Proprietary Content
All content published by ANBROZA — including texts, images, videos, designs, animations, illustrations, catalogs, technical materials, documentation, graphic interfaces, and advertising materials — is protected by copyright law.
Not permitted:
_ Copying, reproducing, or distributing content without authorization;
_ Reposting official materials without attribution;
_ Creating works based on protected content;
_ Using content for unauthorized commercial purposes.
Public displays, redistribution, and editorial use must always be authorized beforehand.
Patents and Proprietary Technology
Technological solutions developed by partners or by ANBROZA may be protected by patents, industrial designs, technical drawings, and other forms of legal protection.
These include:
_ Exclusive designs;
_ Hardware architecture;
_ Functional interface and layout;
_ Industrial processes;
_ Applied technological innovations.
Violation of these rights may result in civil and criminal liability.
Licensing and Authorized Use
ANBROZA may grant permissions for the use of protected elements in projects, products, media, publications, and commercial campaigns.
Pending…
_ Must be authorized by written contract;
_ May have a specific term, scope, and specifications;
_ Does not confer exclusivity, unless formally stipulated;
_May be revoked in case of violation of the conditions.
Use without a license is expressly prohibited.
Use of Content by Third Parties
You may use ANBROZA content only when:
_ For personal, non-commercial purposes;
_ Maintaining the original intellectual property notices.
It is not permitted to:
_ Repost campaigns as if they were from another brand;
_ Use content to generate your own commercial traffic;
_ Use images or text to sell parallel products;
_ False or misleading attribution of authorship.
Always cite the source correctly:
“Content owned by ANBROZA Eco Tech.”
Violation of Rights and Legal Measures
ANBROZA may take legal action against:
_ Improper reproduction;
_ Unauthorized commercial use;
_ Trademark or visual identity infringement;
_ Deceptive, defamatory, or fraudulent use;
_ Unfair competition;
_ Use that creates confusion with the trademark.
Measures may include:
_ Formal warning;
_ Suspension of use;
_ Contractual penalty;
_ Civil liability;
Criminal measures as per legislation.
Complaints and Notifications
If you identify any misuse of ANBROZA brand elements, please contact us immediately.
Send an email to:
_ Evidence (screenshots, links, videos);
_ Description of the misuse;
_ Infringer's information, if available.
_ Legal Department email: support@anbroza.com
Reports are investigated with confidentiality and priority.
Rights Related to Products and Design
Products sold by ANBROZA may contain:
_ Exclusive designs;
_ Proprietary formats;
_ Protected aesthetic standards;
_ Licensed audiovisual materials.
Unauthorized alterations, cloning, reproduction, or parallel manufacturing are prohibited and constitute an infringement.
Industrial and International Property
ANBROZA operates based on:
_ International Legislation;
_ International Treaties;
_ Conventions applicable to intellectual property.
Trademarks, content, and designs can be registered in multiple jurisdictions, including:
_ European Union
_ United States
_ United Kingdom
_ Canada
_ Australia
_ Singapore
_ United Arab Emirates
_ Mexico
Other strategic markets
All Rights Reserved
No content, trademark, or intellectual property of ANBROZA grants the user:
_ Ownership;
_ Implied license;
_ Right to commercial exploitation.
All rights remain exclusive and permanently with ANBROZA.
Updates and Changes
This page may be updated periodically for reflection:
_ New trademark registrations;
_ Legal changes;
_ Expansion of terms;
_ Operational changes.
The most recent version prevails over previous versions.
ANBROZA Commitment
Innovation is a fundamental pillar of the ANBROZA™ identity. We continuously invest in technology, design, content, and original solutions that represent our values, strengthen our market presence, and support our vision for the future.
By protecting our intellectual property assets, ANBROZA™ also protects:
_ The integrity and authenticity of the brand;
_ The quality and consistency of the user experience;
_ The added value of the products and services offered;
_ The continuity and sustainability of the ANBROZA™ ecosystem.
ANBROZA — Innovation with purpose. Creativity with responsibility.
Updated on: December 4, 2025
These Terms of Use (“Terms”) govern access to and use of the ANBROZA website and all services, features, tools, products, content, and resources made available through it. By accessing, browsing, registering, purchasing products, or using any feature of the website, you declare that you have read, understood, and fully agree to these Terms, as well as all additional policies linked to them, including, but not limited to, the Privacy Policy, Exchange and Return Policy, Cookie Policy, and other legal notices.
If you do not agree with any provision of these Terms, the supplementary policies, or future updates, we recommend that you immediately discontinue use of the website, as continued access and browsing will be interpreted as full, irrevocable, and unretractable acceptance of the conditional conditions. Access to the website also implies recognition that you are of sufficient legal age to contract, or have adequate authorization when required by applicable laws.
Furthermore, certain services, promotions, features, or campaigns may have specific additional terms that complement this document. In case of conflict between specific rules and these general clauses, the specific rules for the use of that service or functionality in question shall prevail. By using such resources, you agree to comply with both the General Terms and the applicable additional provisions.
ANBROZA may modify, update, alter or remove parts of these Terms at any time, at its sole discretion. Changes may occur for legal, operational, technical or strategic reasons, without the need for individual prior notice. The most recent version will always be available on this page, and continued access to the site after changes constitutes easy access to updates.
The site and its functionalities are offered "as is" and may be subject to temporary unavailability, technical limitations, maintenance, updates and instabilities. ANBROZA reserves the right to suspend, modify or terminate the site, in whole or in part, at any time, for any reason and without prior notice, assuming no responsibility for any damages arising from unavailability or alteration.
Use of the site also implies that you declare you have the legal capacity to enter into contracts or make appropriate requests when required by applicable law. If you use the site on behalf of third parties or a company, you declare that you have the authority to legally bind such person or entity.
The user acknowledges that their use of the site is voluntary, personal, and at their own risk, and agrees that any interaction with the site must comply with current legislation, these Terms, and principles of good faith, respect, and ethics.
Definitions
To facilitate understanding of these Terms, the following definitions apply:
_ ANBROZA: company responsible for the website, products, and services.
_ Website: online platform accessible via www.anbroza.com or related domains.
_ User: any person who accesses, browses, uses, or conducts transactions on the website.
_ Account: profile created by the user to access specific services.
_ Content: all visual, textual, audiovisual, graphic, or technological material present on the website.
Site Ownership and Content
All content on this website—including text, graphics, images, icons, logos, videos, sounds, software, source code, layout, database, and other elements—is the property of ANBROZA or its licensors and is protected by intellectual property laws, copyrights, trademarks, and global treaties.
It is prohibited to:
_ Copy, reproduce, distribute, or modify content without permission;
_ Use the website in a way that specifically infringes the rights of third parties;
_ Remove copyright or proprietary notices;
_ Reverse engineer, decompile, copy code, or clone functionalities.
Any unauthorized use may result in civil and criminal liability.
Supervisory commissions must be requested in writing.
Website Usage License
The user receives a limited, personal, revocable, and non-transferable license to access and use the website exclusively for personal and non-commercial purposes.
It is prohibited to:
_ Unauthorized commercial use;
_ Scraping, data mining, bots, or abusive automation;
_ Suspending or overloading servers;
_ Security mechanisms against theft;
_ Impersonating an identity to deceive ANBROZA or third parties.
Violation may result in immediate suspension of access.
Account, Registration and Password
Some services may require the creation of an account.
The user is responsible for:
_ Providing true and up-to-date information;
_ Maintaining private credentials;
_ Not sharing their password;
_ Immediately notifying any suspicious access.
ANBROZA is not responsible for damages caused by user negligence.
The account may be suspended or removed for:
_ Violation;
_ Fraud or attempted fraud;
_ False information;
_ Court order;
_ Prolonged inactivity.
Purchases, Orders and Payments
By making purchases on the website, the user agrees that:
_ The information provided is correct;
_ Payment will be processed through external platforms;
_ Prices and availability may change without prior notice;
_ Promotions have specific terms and conditions.
ANBROZA may cancel orders in the following cases:
_ Payment failure;
_ Suspected fraud;
_ Less than required;
_ Stock unavailability;
_ Incorrect information provided by the user.
Refunds will be processed in accordance with applicable policies.
Shipping, Delivery and Risks
After payment confirmation, ANBROZA will begin the shipping process.
The user acknowledges that:
_ Delivery times may vary depending on the carrier or location;
_ External events may cause delays;
_ ANBROZA does not control delivery services.
Liability for damages, losses, or delays may be adjusted according to legislation and shipping policies.
Prohibited User Conduct
It is prohibited to use the site for:
_ Illegal activities;
_ Defamation, harassment, or hate speech;
_ Uploading viruses, malware, or malicious scripts;
_ Intellectual property infringement;
_ Data theft or hacking;
_ Deception, fraud, or impersonation.
A violation may result in an immediate ban, without refund.
Third-Party Links and Content
The site may contain links to external platforms.
ANBROZA does not:
_ Control these sites;
_ Guarantee their security;
_ Endorse their content;
_ Prepare for us.
Interaction is the sole responsibility of the user.
Privacy Policy
Use of this website is subject to ANBROZA's Privacy Policy, which describes how we collect, use, and protect your data.
By browsing, you agree to the treatment described.
Disclaimer of Guarantees
The website is provided “as is” and “as available”.
ANBROZA does not guarantee that:
_ The website will be free from errors or interruptions;
_ The content will always be accurate;
_ The website will be compatible with all devices;
_ Files transferred will be exclusively virus-free.
The user assumes all risks related to its use.
Limitation of Liability
To the extent permitted by law, ANBROZA will not be liable for:
_ Indirect, incidental or consequential damages;
_ Lost profits;
_ Loss of data;
_ Technical errors or failures of third parties.
In case of liability, it will be limited to the amount paid in the last 6 months.
Indemnity
The user agrees to indemnify and hold ANBROZA harmless from any losses, damages, claims, or expenses arising from:
_ Violation;
_ Misuse of the website;
_ Submission of illegal content;
_ Fraudulent activities.
Access Closed
ANBROZA may terminate or suspend access to the website, with or without prior notice, if:
_ There has been a violation of these Terms;
_ There are car accidents;
_ It is necessary for legal or operational reasons.
ANBROZA is not liable for any losses resulting from the suspension.
Site and Service Modifications
ANBROZA may, at any time:
_ Update functionalities;
_ Change products or prices;
_ Discontinue operations;
_ Cease operations.
Without obligation of prior notice.
Partial Nullity
If any clause of these Terms is deemed invalid, the remaining clauses will remain in effect.
Contact
If you have any questions about these Terms, please contact us:
Email: support@anbroza.com Customer service: 24 hours a day, Online 7 days a week
Updated on: December 18, 2025
ANBROZA™ International Products are developed, selected, and distributed through a global network of certified manufacturers, advanced logistics centers, and partners operating under rigorous standards of quality, safety, and sustainability. Each product undergoes independent technical evaluations, batch inspections, functional analyses, and conformity tests before being made available for sale. Our commitment is to ensure that only items with solid performance, reliable characteristics, and structural integrity reach the end consumer.
Because they are resources from different technological ecosystems and regions of the world, international products may present natural variations in design, packaging language, manuals, electrical standards, plugs, regional compatibility, and aesthetic finish. These elements do not constitute defects but reflect original characteristics and factory updates. When applicable, supplementary instructions, technical requirements, and usage guidelines are provided at the time of purchase.
It is also important to note that delivery times, customs flows, and any model updates are subject to external factors and the dynamics of each exporting country. Although ANBROZA monitors the entire international logistics process, part of it depends on government authorities, transport operators, and unexpected external conditions. Even so, we request that we provide clear delivery and support throughout the entire delivery cycle.
By purchasing International Products, the consumer declares to be aware of the inherent characteristics of international operations, confirming that ANBROZA selects suppliers with responsibility, integrity, and a focus on technological sustainability. Our goal is to ensure that each product represents the essence of the brand: modern technology, real functionality, and environmental commitment.
Nature of the Products and International Origin
ANBROZA™ works with carefully selected international logistics centers and manufacturers. Products are shipped directly from our global partners to the consumer, adhering to the quality and compliance standards applicable to international e-commerce.
Responsible Sourcing and Dropshipping
We operate under a global distribution model (structured dropshipping), in which inventory is managed by certified international suppliers. ANBROZA oversees the quality, origin, and technical requirements, ensuring the integrity and compatibility of the products offered.
Regional Variations and Specifications
Because they are supplied internationally, the products may present differences in:
_ Manual language
_ Packaging
_ Electrical standards
_ Sizes and finishes
_ Model update
These variations are common in global trade and do not constitute a defect.
Transparency and Guaranteed Premium Dropshipping
ANBROZA acts as the official integrator of the purchasing experience, guaranteeing support, monitoring, customer protection, and resolution of logistical or technical incidents for the supplier.
Updated on: December 4, 2025
This Global Sales and Refund Policy establishes the commercial conditions applicable to purchases made through ANBROZA, including rules on prices, payments, shipping, deliveries, cancellations, returns, exchanges, warranties, refunds, and responsibilities involved in the acquisition of products sold through our official channels. By making a purchase, the customer declares to have read, understood, and fully agreed to the terms established in this policy, as well as the Terms of Use and the Privacy Policy, accepting that these documents are part of the contractual agreement between the customer and ANBROZA.
This policy applies to all transactions carried out nationally or internationally, whether by end consumers, authorized sellers, or corporate buyers, and was developed based on principles of transparency, business ethics, legal compliance, and respect for consumer rights. By purchasing products on our platform, the customer confirms that the shopping experience may involve logistical, tax, and customs processes that vary depending on the destination country, carrier used, and shipping method selected. There may be variations in delivery time, cost, availability, and external regulations beyond ANBROZA's operational control.
The customer also confirms that promotions, prices, and commercial conditions are dynamic and may be changed without prior notice. Price differences may exist between identical products on different dates, in specific regions, or during specific promotional campaigns. The purchase represents the customer's agreement with the price, terms, and conditions in effect at the time of the transaction; only retroactive discounts, promotional prices, or previous rules are not possible.
By confirming payment, the customer authorizes the processing of the transaction electronically and agrees that any failures by private individuals, banks, payment gateways, or third-party systems are not the direct responsibility of ANBROZA, although we always strive to cooperate for a quick and fair resolution. Nevertheless, the customer acknowledges that any attempt at fraud, misuse of payment methods, abusive chargebacks, provision of false data, or manipulation of systems may result in immediate order cancellation, account suspension, blocking of new purchases, and notification to the competent authorities.
Finally, regarding obligations related to the purchase, the customer accepts that possible cancellation, return, or refund options are subject to the specific conditions of this policy, and that their interpretation must observe good faith, reasonableness, and applicable law.
Eligibility for Purchase
To make a purchase, the customer must:
_ Provide true and complete information;
_ Declare legal capacity to contract;
_ Not use fraudulent or illegal means;
_ Accept the terms regarding shipping and delivery;
ANBROZA reserves the right to cancel, restrict, or suspend suspicious orders.
Prices, Promotions and Changes
Product prices may vary according to:
_ Destination country;
_ Organizational costs;
_ Market fluctuations;
_ Tariffs and taxes.
ANBROZA may, at any time:
_ Change prices without prior notice;
_ Discontinue promotions;
_ Limit quantities per order;
_ Correct pricing errors.
Promotions are valid only during the advertised period and while supplies last.
Payments
We accept payment methods available on the website, which may include:
_ Credit and debit cards;
_ Pix;
_ PayPal (when available);
_ Digital wallets;
_ Cryptocurrencies (when available).
Payments are processed by external platforms.
ANBROZA does not store complete card data.
Declined or disputed payments may result in:
_ Order cancellation;
_ Temporary account suspension;
_ Future purchase restrictions.
Shipping, Delivery and Tracking
After payment confirmation, we will begin the logistics process.
The customer acknowledges that:
_ Delivery times vary depending on the country and carrier;
_ Delays may occur due to external factors;
_ Shipping costs can be calculated during checkout;
_ Local taxes may be charged at the destination.
ANBROZA is not responsible for:
_ Customs duties;
_ Import taxes;
_ Customs retention;
_ Additional local costs.
When applicable, a tracking code will be sent.
Cancellations
The customer can request cancellation before shipment, provided that:
_ The item has not yet been shipped;
_ Payment is confirmed;
_ Operational procedures are in place.
After shipment, the cancellation will be converted into a return process, subject to the item's condition.
Returns and Exchanges
Returns can be requested when:
_ The product has a manufacturing defect;
_ The item received is different from the order;
_ The product arrives damaged;
_ The customer cancels within the applicable legal timeframe, if any.
Mandatory requirements:
_ Product in original condition;
_ No used parts;
_ With packaging and accessories, when possible;
_ Proof of purchase.
ANBROZA may refuse returns due to:
_ Desire to use;
_ Accidental damage;
_ Broken seals;
_ Prolonged use.
Refunds
Refunds may be issued when:
_ Product for return with approval;
_ Cancellation request before shipment;
_ Unresolved logistical error;
_ Manufacturer defect proven.
Refund methods:
_ Payment method;
_ Credit for future purchase;
_ ANBROZA gift voucher.
Processing times may vary depending on:
_ Country;
_ Payment method;
_ Bank processing.
Items not subject to mandatory return may be eligible for partial refund, subject to review.
Items Not Eligible for Refund
No refunds will be issued for:
_ Products damaged due to misuse;
_ Items with no demonstrated defect;
_ Products with normal wear and tear;
_ Errors caused by incorrect installation;
_ Activated or consumed digital items.
Defective Products
Products with manufacturing defects may receive:
_ Exchange for an identical item;
_ Repair, when applicable;
_ Full refund;
_ Store credit.
We require photos, videos, and specifications provided for analysis.
Product Not Received
If the customer does not receive the product within the maximum estimated delivery time, they may request:
_ Logistics investigation;
_ Reshipment;
_ Refund, if loss is investigated.
Orders still in transit are not eligible for immediate refund.
Refunds and disputes
The customer agrees to:
_ Attempt resolution directly with ANBROZA before disputing payment;
_ Provide evidence in disputes.
Abusive chargebacks may result in:
_ Account suspension;
_ Restriction on future purchases;
_ Legal action.
Taxes, Fees and Customs
The customer is responsible for:
Customs duties;
Import taxes;
Dispatch fees.
These amounts are non-refundable, except when charged incorrectly.
Guarantees
When applicable, products may include a limited warranty.
The warranty may not cover:
_ Physical damage;
_ Water damage;
_ Misuse;
_ Alterations.
Errors, Failures and Inconsistencies
Yes, but:
_ While stocks last;
_ Images are for illustrative purposes only;
_ Information is outdated.
ANBROZA may cancel orders without prior notice when there is a serious error or a manifestly incorrect price.
Limitation of Liability
ANBROZA will not be liable for:
_ Indirect, consequential, or exemplary damages;
_ Loss of data;
_ Lost profits;
_ Delays caused by third parties.
Maximum liability, if any, will be limited to the amount paid for the product.
International Politics
International purchases are subject to:
_ Local legislation;
_ Tariffs and taxes;
_ Import restrictions.
The customer is responsible for verifying whether the product is permitted in the destination country.
Changes to this Policy
ANBROZA may modify this policy at any time without prior notice.
Changes will take effect automatically upon publication on the website.
Contact
For questions, complaints, returns or refunds:
E-mail: support@anbroza.com Customer service: 24 hours a day, Online 7 days a week.
Updated on: December 4, 2025
ANBROZA's Customer Service Policy defines principles and guidelines that govern the support provided to customers, guaranteeing dignified treatment, access to clear information, efficient problem resolution, and appropriate communication channels. Service should prioritize courtesy, respect, transparency, and objectivity, considering that the consumer has the right to be informed about product characteristics, applicable policies, deadlines, procedures, and available solutions. ANBROZA provides digital channels for customer service, after-sales support, transaction registration, process tracking, and clarification of doubts, and may adopt automated, human, or hybrid systems.
Requests may involve technical analysis, document review, order status verification, operational support, or application of commercial policies. Response times may vary depending on complexity, demand, dependence on third parties, and the need for technical validation. Processes involving returns, exchanges, warranties, payments, or product analysis may follow structured steps, with operational deadlines stipulated by law or international policies. The consumer is responsible for providing truthful, complete, and legible information, facilitating the evaluation and handling of the case. ANBROZA is not responsible for services or recommendations provided outside of official channels.
Customer service aims for a balanced, technically and legally sound solution, respecting consumer rights and the company's operational limits, avoiding impossible promises, manipulation or abusive conduct. The company may maintain records, recordings and evidence for auditing, quality control and legal liability purposes. The consumer understands that customer service is a collaborative process that depends on the good faith and cooperation of the parties.
SLA and deadlines
Response times may vary depending on complexity, demand, supplier reliance, and required technical steps.
Official channels
It includes digital support, email, and chat, and can be updated as the company evolves.
Complaints
They will be recorded, verified, and dealt with seriously, seeking a fair and transparent solution.
Climbing
Complex cases may be referred to specialized teams or higher authorities.
Technical support
It may require the submission of evidence, photographic records, tests, analysis, or physical shipment of the product.
Conduct
Customers and service staff should act respectfully, avoiding abuse, aggression, threats, and hostility.
Responsibility
ANBROZA is responsible for its internal procedures, but not for failures caused by third parties or false information provided by the customer.
ANBROZA affirms and respects the fundamental rights of consumers, guaranteeing transparency, security, efficient service, and fair treatment in all commercial interactions. This statement aims to inform, clearly and accessibly, what the basic rights of customers are in the context of purchases made through official ANBROZA channels, as well as the commitments reinforced by the company to guarantee an ethical, safe, and reliable consumer experience.
Right to Clear and Transparent Information
Consumers have the fundamental right to receive complete, clear, accessible, and truthful information about all products, services, and commercial conditions offered by ANBROZA, so that their purchasing decisions can be made consciously, safely, and without misleading information. This includes the obligation to provide transparent details about prices, payment methods, additional fees, delivery times, stock availability, technical specifications, product functionalities, usage requirements, compatibility, warranty conditions, return policies, and support procedures.
ANBROZA confirms that transparency is not limited to presenting correct data, but involves clarity, consistency, and appropriate language, allowing anyone to understand the information without the need for advanced technical knowledge. To this end, we seek to avoid misleading statements, exaggerated claims, relevant omissions, or commercial practices that may generate confusion, frustration, or unrealistic expectations.
Furthermore, consumers have the right to be informed when there are limitations, risks, incompatibilities, or situations that may compromise the performance, use, or adaptation of the purchased products. Information regarding price changes, model discontinuation, software updates, or aesthetic variations must also be communicated fairly when relevant to the user experience.
The right to information also extends to contractual conditions: terms of use, commercial policies, warranty rules, and administrative procedures must be provided in an easily accessible, objective, and understandable language, without excessive legal complexity that hinders comprehension. The consumer must be clear about their options, duties, rights, and limits, as well as the consequences of any relevant contracts.
ANBROZA, as a responsible company, is committed to keeping its information updated and accurate, allowing for operational, logistical, and technological changes to occur over time. When modifications directly affect the consumer—such as deadlines, prices, availability, or conditions—we adopt specific strategies to communicate such changes clearly and in advance, whenever possible.
Finally, we reiterate that transparency is a strategic value, essential for building trust, reducing conflicts, facilitating decision-making, and promoting an ethical and balanced consumer relationship. Therefore, ANBROZA encourages its customers to consult the information available on the website and to seek clarification whenever necessary, reinforcing the consumer's right to obtain complete, accurate and reliable answers about the products and services purchased.
Right to Safety and Quality
Consumers have the essential right to receive products that meet minimum safety, performance, and quality criteria compatible with the purpose for which they were manufactured. This means that products marketed by ANBROZA must be suitable for their intended use, free from defects that compromise their functionality and safety for the end consumer when used according to the instructions provided. The company confirms that safety is a fundamental element of the consumer experience and adopts rigorous criteria in the selection of suppliers, verifying technical certifications, manufacturing standards, and regulatory compliance.
ANBROZA's responsibility extends to the commitment to provide complete information on use, installation, potential risks, and safety recommendations. Consumers must be aware of technical requirements such as electrical voltage, digital compatibility, software specifications, physical resistance, or environmental conditions of use, avoiding accidents, malfunctions, or damage. Whenever applicable, the product must include clear guidelines on preventive maintenance, care, technical limitations, and warnings regarding misuse.
If a product presents a manufacturing defect, structural failure, or risk to the consumer's physical integrity, the consumer is entitled to legal solutions, such as repair, replacement, or shipment, according to applicable legislation. If the defect is identified before first use, ANBROZA must act swiftly and transparently to resolve the problem without undue burden to the customer. In situations of proven risk, the company may conduct a recall, notify customers, and take appropriate corrective actions.
However, product safety also depends on correct use by the consumer. Damage caused by incorrect installation, handling manual, unauthorized modifications, or use outside the recommended environment does not constitute a manufacturing defect and may void warranty rights. ANBROZA emphasizes that manuals, instructions, and warnings must be followed rigorously, and it is the customer's responsibility to use the product in a manner compatible with its intended purpose.
Finally, ANBROZA is committed to continuously monitoring the quality of its products, improving processes, testing new materials, and adopting high standards of reliability. Safety is not just a legal requirement, but a core value in our brand proposition.
Right to Privacy and Data Protection
Consumers have the right to have their personal data treated confidentially, transparently, and responsibly, in accordance with the guidelines of the LGPD (Brazilian General Data Protection Law), GDPR (General Data Protection Regulation), and other applicable data protection legislation. ANBROZA confirms that information security is an essential element for user trust and adopts technical and organizational measures designed to protect data against unauthorized access, leaks, misuse, destruction, violation, or improper disclosure.
When collecting personal data, we clearly inform consumers what information is processed, for what specific purpose, how long it is stored, and with whom it may be shared. Consumers have the right to consent to, limit, revoke, or request the deletion of information, as well as access, correct, or update outdated or incorrect data. This control must be accessible, transparent, and without excessive bureaucracy.
Data processing may include specific specifications such as order processing, identity authentication, fraud prevention, customer support, personalized marketing, and product and service improvement. In all cases, data is used based on valid legal grounds, such as consent, legitimate interest, legal obligations, or contract execution.
ANBROZA is committed to not selling, renting, or trading personal data. Sharing with third parties only occurs when restrictions are permitted and with equivalent security guarantees. In the event of a security incident that compromises privacy, the consumer will be notified in accordance with the law.
The consumer also has the right to use our services without discrimination based on personal preferences, browsing history, or privacy decisions, reinforcing our ethical commitment to digital freedom and security.
Right of Withdrawal
Consumers have the right to withdraw from purchases made electronically within the applicable legal timeframe, and may cancel the purchase without needing to provide a reason. This right reflects the principle of consumer protection in digital environments, where contact with the product only occurs after delivery. When making a complaint, the consumer may request a full refund of the amount paid, provided that the return conditions, product integrity, and established deadlines are respected.
ANBROZA is committed to providing accessible instructions for returns and refunds, but emphasizes that returns must be delivered with original packaging, components, accessories, and without signs of misuse. Damaged, modified, or used products in a manner incompatible with their original purpose may be rejected or subject to technical evaluation.
The consumer confirms that logistical costs, such as return shipping, may be their responsibility, as provided by law or current commercial policy. Personalized, digital, sealed, and consumable items may have restrictions, according to applicable legislation.
This right should not be confused with a defect warranty: consent is voluntary cancellation, not consent to a contract. Good faith on both sides is essential to ensure balance in consumer relations.
Right to Compensation for Damages
When a product presents a manufacturing defect, structural failure, or non-conformity, the consumer is entitled to replacement parts in an appropriate, proportionate, and legally supported manner. Solutions include repair, replacement with an identical product, return with a full refund, or a proportional price reduction. The measure adopted depends on the nature of the defect, the possibility of correction, and current legislation.
ANBROZA is committed to analyzing cases in an agile, technical, and transparent manner, avoiding excessive bureaucracy. However, the company may require evidence such as photos, videos, or sending the product for analysis. The consumer also acknowledges that failures resulting from misuse, natural wear and tear, incorrect installation, improper exposure, or unauthorized modifications do not constitute a legal defect.
The objective of replacement parts is not to prioritize the consumer, but to restore balance. Thus, solutions must be economical, without generating unjust enrichment or disproportionate decisions.
Right to Efficient and Respectful Service
Consumers have the right to humane, respectful, and accessible service. This includes receiving technical or commercial support within a reasonable time, without discrimination, humiliation, or abusive treatment. ANBROZA confirms that customer service is an essential part of the shopping experience and is committed to offering reliable channels, a trained team, clear communication, and objective resolution.
Consumers also have the right to be heard, to receive well-founded explanations, and to contest decisions they consider unfair. Empathy and professionalism are fundamental principles.
Right to Non-Discrimination
Consumers have the right to be treated equally, without discrimination based on race, gender, age, origin, religion, disability, sexual orientation, economic status, or any other personal attribute. ANBROZA adopts international policies of respect, diversity, and inclusion, guaranteeing ethical and impartial service.
Discriminatory practices by employees, partners, or the promotion of services are unacceptable and may result in disciplinary or legal action.
Consumer Obligations
Consumers must act in good faith, provide truthful information, use products in accordance with instructions, not commit fraud, and comply with contractual terms. Damage caused by negligence, misuse, or deliberate violation may void warranties and give rise to liability.
Balanced consumer relations depend on mutual responsibility.
Conflict block
In case of disputes, the consumer has the right to a clear, transparent, and proportionate process, with reliable service channels, specific deadlines, and objective communication. ANBROZA's priority solution is temporary, but it allows the consumer the right to appeal to regulatory bodies and legal means.
The company is committed to cooperating with authorities and complying with decisions, always seeking balance and respect.
Updated on: December 5, 2025
This Exchange and Return Policy governs procedures related to the replacement, return, and refund of products purchased from ANBROZA. The objective is to guarantee transparency, standardization, and respect for consumer rights, in accordance with applicable legislation. The customer may request a return due to a complaint, defect, or discrepancy in the product's terms within the established legal or contractual deadlines, provided that the conditions indicated in this document are respected.
The right of consent may be exercised within 7 calendar days after the product is collected, provided that the item is returned in its original condition, without signs of use, damage, or missing accessories, packaging, and manuals. Damaged products, products without original packaging, products with signs of use, or products that have been altered may have their return refused or generate a proportional discount without refund. Items that present a sanitary or hygiene risk cannot be returned after the packaging has been opened, except in the case of a proven defect.
Returns due to defects must be requested within the legal or contractual warranty period, upon presentation of evidence and a description of the problem. The product will be thoroughly inspected to verify the origin of the defect. Defects resulting from misuse, accidental damage, exposure, incorrect installation, or unauthorized modifications are not covered, and in these cases, repair or replacement costs may be passed on to the consumer.
In situations of discrepancy between the description and the delivered product, the customer must report inconsistencies immediately, preferably at the time of collection or within a reasonable timeframe. ANBROZA may request visual evidence before authorizing the return. In case of operational error, the exchange will be carried out at no additional cost.
The customer is responsible for the secure packaging of the returned item. Damage during transport, when caused by inconvenient deliveries by the customer, may make the exchange impossible. The shipping cost may be paid by ANBROZA or the customer, depending on the nature of the return. In cases of consent, the consumer may be responsible for the return shipping.
The refund may occur via chargeback, store credit, or transfer, according to the original payment method, after confirmation of the return and analysis of the product. Timeframes may vary depending on financial intermediaries. Items sent without prior request may be refused.
By using ANBROZA's services, the customer acknowledges and agrees to this policy, noting that exchanges and returns are subject to technical analysis, timeframes, and compliance with legal and operational criteria.
Deadlines
The timeframes for the exchange and return process are defined by current legislation and ANBROZA's internal policies, considering the nature of the request and the conditions for returning the product. The right to complain, as stipulated in the Consumer Protection Code, must be exercised within 7 calendar days after collection, and the product must be in new condition. In cases of defects, the timeframe for requesting a return may vary depending on the category, brand, or manufacturer, and a technical diagnosis may be necessary before requesting an exchange, repair, or refund. Technical analysis may take time due to sending the product to authorized service centers, operational volume, or the complexity of the defect. Logistical timeframes for collection and delivery may also vary depending on the region and the availability of carriers. Although ANBROZA strives for speed in the process, delays may occur without direct responsibility on the part of the company. The customer confirms that timeframes are estimates and not absolute guarantees, and that solutions depend on technical solutions, regulations, and internal assessments.
Conditions
The physical condition of the product is crucial for facilitating an exchange or return. The item must be returned without signs of use, damage, dirt, scratches, dents, oxidation, assembly marks, tampering, missing parts, or packaging. Original packaging, manuals, accessories, labels, and seals must be preserved. Items that have been improperly cleaned, have an odor, wear, or show signs of misuse may have their request refused. Electronic products cannot show signs of opening or technical manipulation. The company may request photos and videos for prior analysis. If use, damage, or alteration caused by the consumer is found, the company may deny the request or request a partial refund, with a proportional deduction. Products for intimate use, health, food, or safety may be ineligible for return after opening. The consumer agrees to the need to preserve the product until the process is completed.
Freight
Responsibility for shipping costs will depend on the reason for the return. When there is an operational error on ANBROZA's part, a proven manufacturing defect, or a significant discrepancy with the advertisement, the company will assume the logistical costs related to the process. When the return occurs due to a complaint, purchase error, or personal preference, shipping costs may be the responsibility of the consumer. The customer must request authorization before sending the product, using the indicated carriers, specified formats, and specific labels. Unauthorized shipments may be refused. Additional costs for special packaging, transport insurance, or express shipping will be the responsibility of the sender when not required by internal policy. ANBROZA does not reimburse external logistical expenses that have not been previously approved.
How to apply
Requests for exchanges or returns must be made exclusively through official channels, providing complete data, documents, and evidence when requested. The consumer must state the reason, collection details, product condition, and, when applicable, attach photos and videos. The company may open a service request and provide specific instructions for shipping, collection, or analysis. Items sent without formal authorization may be returned to the customer without inspection. After collection, the product undergoes analysis, which may require specialized technical evaluation. The consumer will be informed of the results, available options, and expected timeframes. Communication outside of official channels, spontaneous submissions, or omission of information may compromise the evaluation.
Exceptions
Some products may have legal or sanitary restrictions that prevent exchange or return after opening, especially intimate items, hospital supplies, food, cosmetics, and products that come into direct contact with the body. Other categories may have different policies due to technical issues, such as software, digital licenses, consumables, or custom-made items. Customized products, products configured to order, or products imported exclusively on demand may not be eligible for return. In specific situations, the company may adopt alternative procedures, such as repair or credit, instead of a refund. The consumer acknowledges that eligibility conditions may vary according to category, legislation, and sanitary risk.
Defect
Defects must be technically evaluated to determine the cause and responsibility. If a manufacturing defect is found, the company may repair, replace, or refund the product. If damage resulting from misuse, drops, liquids, electrical overload, or external intervention is found, the request may be denied. Leasing is a consumer right, but it depends on the product's condition and the legal timeframe. By acting honestly, the consumer cannot demand a replacement, only a refund. The company may offer an alternative solution, but is not obligated to replace the product without analysis. In both cases, the consumer must cooperate with the procedure, providing information, evidence, and following instructions.
Responsibility
ANBROZA's responsibility is limited to replacement, repair, or reimbursement in accordance with legislation and internal policy. The company does not cover indirect damages, lost profits, financial losses, or damages resulting from misuse, logistical delays, or consumer negligence. Costs arising from unauthorized shipments, inadequate storage, refusal of collection, or tampering will be the responsibility of the consumer. The company will act transparently, but final decisions will depend on technical analysis and legal criteria. By using ANBROZA products, the consumer agrees to these terms.
Updated on: December 5, 2025
ANBROZA's Anti-Fraud and Payment Security Policy establishes procedures and responsibilities related to the prevention, identification, and handling of fraudulent activities involving purchases, financial transactions, access, and use of accounts on our platform. ANBROZA adopts technical, operational, and administrative measures to ensure the integrity of payment processes, reduce fraud risks, protect sensitive data, and promote a safe environment for consumers. These measures may include encryption, automated monitoring, behavioral analysis, identity verification, and preventive blocking of suspicious transactions.
When making a purchase, the consumer agrees that ANBROZA may apply additional verification procedures, which may include requesting documents, confirming address, validating ownership, or authorizing payment. Verification requests do not automatically constitute suspicion but are part of the risk mitigation protocol. Transactions that do not meet security criteria may be suspended or canceled unilaterally, without this representing a breach of contract.
Fraudulent chargebacks, use of cloned cards, fake accounts, intentional manipulation of systems, identity theft, or violation of payment policies may result in civil, criminal, and commercial actions. ANBROZA reserves the right to block access to users involved in suspicious activities, limit functionalities, temporarily withhold funds, or forward data to the competent authorities.
The consumer is also responsible for protecting credentials, devices, and banking data. Purchases made with a valid login may be interpreted as legitimate until proven otherwise. Misuse of information, negligence regarding digital security, sharing of passwords, or insecure data storage may cause damages for which ANBROZA is not responsible. By using the company's systems, the consumer acknowledges and agrees to the measures provided for in this policy.
Fraud prevention
Fraud prevention involves a set of technologies, processes, and internal controls aimed at the early identification of suspicious behavior and the blocking of potentially illicit transactions. ANBROZA monitors purchasing patterns, devices used, IP address routing, abrupt changes in behavior, and inconsistent data that may indicate attempted fraud. Automated systems can trigger alerts, request validations, or suspend operations. Periodic audits and integration with banks and payment gateways are also important for risk mitigation. The company acknowledges that effective prevention requires a balance between security and fluidity, prioritizing the protection of the consumer and the operation. However, no system offers absolute security, and responsible user action is necessary.
Reversal
A chargeback is a procedure by which the consumer requests the cancellation of a charge directly from the credit card issuer. Although it is a legitimate tool for protection against improper charges, it can be used fraudulently, causing financial harm to the supplier. An improper chargeback, carried out with the intention of obtaining a product without payment, is a criminal practice and may result in account blocking, legal action, and reporting to the authorities. ANBROZA investigates each chargeback individually, analyzing records, receipts, and evidence, and may contest the transaction with the intermediaries. In cases of proven fraud, the consumer may be held civilly and criminally liable. The company advises that cancellation requests be made primarily through official channels, avoiding unnecessary conflicts.
Bank details
ANBROZA adopts security protocols to protect banking data and sensitive information transmitted by consumers. Payment systems use encryption, security layers, tokenization, and authentication to minimize the risk of interception and unauthorized access. Financial information is not stored visibly, and internal access is restricted. However, absolute security also depends on preventive measures by the user, such as using reliable devices, secure networks, and strong passwords. ANBROZA is not responsible for losses resulting from malware, hacking of personal devices, phishing, social engineering, or consumer negligence.
Identity verification
Identity verification may be requested when there is a potential risk of fraud, data inconsistency, suspicion of a fake account, or a high-value transaction. The process may include submitting documents, selfies, proof of address, and automatic validations. An unjustified refusal may result in the cancellation of the transaction or temporary blocking of access. The information provided is treated confidentially and used exclusively for security purposes. The goal of verification is not to make the user suspicious, but to protect the system against abuse. In complex cases, the analysis may require additional time.
Customer responsibility
The consumer is responsible for protecting their login credentials, devices used, and personal data. Sharing passwords, using insecure networks, careless storage of information, or negligence regarding digital security can facilitate fraud. Purchases made with a valid login may be interpreted as legitimate until proven otherwise. ANBROZA is not responsible for losses resulting from intrusions caused by user negligence. The use of strong authentication, device protection, software updates, and caution against digital scams is recommended. Account security depends on an active and conscious approach.
Block of account
ANBROZA may temporarily or permanently block accounts when it identifies suspicious activity, data inconsistencies, attempted fraud, or violations of international policies. The block may prevent purchases, system access, or the release of funds until an analysis is completed. These measures are preventative and aim to protect consumers and operations. In confirmed cases of fraud, the block may be permanent, potentially resulting in legal action. The consumer confirms that the preventative block does not constitute protection, but rather a security measure.
Company responsibility
ANBROZA undertakes to implement technical and administrative measures for data protection and fraud prevention, but also to prevent vulnerabilities in its digital systems. The company does not guarantee absolute security, nor is it liable for indirect damages, financial losses, business interruption, improper use of data, or external cyberattacks. The company's liability is limited to the value of the transaction when a direct and exclusive system failure is proven. By using ANBROZA's services, the consumer acknowledges that the digital environment requires active cooperation and shared responsibility.
Updated on: December 18, 2025
ANBROZA™ maintains an absolute commitment to consumer safety and global technical compliance. Our Product Recall Policy establishes procedures to monitor risks, identify potential failures, respond to official alerts, and act swiftly and transparently in cases of voluntary or mandatory product recalls, whether by manufacturers, regulatory authorities, or internal analysis.
Upon identifying an environmentally affected product, ANBROZA conducts an immediate investigation, verifying the batch, origin, cause of the problem, severity of the risk, and impact on the consumer. If the recall is confirmed, customers are notified directly by email, official messages, or public announcements, receiving clear guidance on discontinuing use, safe return, replacement, or refund.
The recall involves structured steps: immediate removal of the product from the catalog, logistical blocking, communication with partners, dedicated customer service, and full cooperation with manufacturers and regulatory bodies. This ensures that risks are mitigated quickly, responsibly, and in accordance with international product safety regulations.
Consumers should immediately discontinue use upon receiving a recall notice, especially in cases of electrical hazard, overheating, structural failure, possibility of electric shock, chemical hazard, or operational instability. ANBROZA treats recall notices with the utmost priority and transparency, reinforcing its commitment to safety, ethics, and brand trust.
International Security Monitoring
In dropshipping, we monitor global suppliers, international alerts, and technical records that may indicate security risks.
Recall Procedures in International Trade
In case of a recall of an internationally supplied item:
1. Immediate removal from the catalog
2. Notification to the customer
3. Instructions for return or discontinuation of use
4. Request for replacement from the supplier
5. Refund or replacement unit, according to regulations
Shared Responsibility
ANBROZA coordinates the procedure with the international manufacturer, ensuring that the client receives the appropriate solution and complies with global safety regulations.
Global Compliance Technician
All processes follow the safety standards applicable to imported products.
Updated on: December 5, 2025
The Warranty Policy defines the obligations, terms, conditions, and limitations related to the coverage offered on products sold by ANBROZA. The legal warranty covers manufacturing defects and apparent or hidden defects that compromise the normal functioning of the product, provided that the consumer respects the instructions for use, installation, and maintenance provided by the manufacturer.
The warranty period follows applicable legislation and may be supplemented by the contractual warranty offered by ANBROZA or the manufacturer, when available. Products that use software, firmware, or remote updates may undergo functional or aesthetic modifications without this constituting a breach of warranty, provided that essential functionality is preserved.
The warranty does not cover damage caused by misuse, negligence, drops, liquids, electrical surges, improper adaptations, unauthorized modifications, incorrect installation, use with incompatible accessories, third-party technical instructions, or natural wear and tear from use. Products showing signs of tampering, removal of seals, indirect opening, or internal alteration may have their warranty automatically suspended.
The warranty process may include technical analysis, repair, replacement with an equivalent item, or proportional reimbursement, as assessed by the manufacturer or ANBROZA. The customer may be instructed to send the product for diagnosis, and logistical costs may vary depending on the nature of the defect and the warranty period. If the defect is not confirmed, operational costs may be passed on to the consumer.
ANBROZA does not guarantee the compatibility of products with equipment not listed in the specifications, nor is it responsible for indirect damages or data loss resulting from technical failures. The company's liability is limited to the value of the product or its replacement according to conditional terms.
The use of the products implies knowledge of and access to the warranty terms; it is the consumer's responsibility to consult manuals, certificates, and instructions for use before installation and operation.
Legal guarantee
The legal warranty is a right guaranteed to consumers by Brazilian law, ensuring coverage against manufacturing defects within a specified period, depending on the product category. This warranty begins with the collection and reporting of faults that prevent the proper use of the item. The consumer must report problems within the stipulated period to exercise their rights. The legal warranty does not depend on an additional contract and cannot be annulled by a contrary clause. However, the consumer must fulfill the obligations foreseen, such as preserving the product, following the instructions for use, and not making unauthorized modifications. If a defect is found, the supplier has the right to attempt repair before replacement or refund. In technological products, repair may involve specialized diagnosis and component replacement. The consumer acknowledges that the application of the legal warranty depends on technical analysis and does not automatically grant the right to immediate replacement.
Contractual guarantee
Contractual warranty is a supplementary and optional benefit offered by ANBROZA or the manufacturer, extending the coverage period or scope of service beyond what is legally required. This warranty may include extended periods, priority technical support, expedited replacement, or specialized repair. To activate this option, the customer may have to meet requirements such as product registration, submission of an invoice, completion of a form, or access to specific terms. Although supplementary, the contractual warranty does not transfer the consumer's legal responsibility nor exclude basic obligations stipulated by law. Failure to comply with contractual criteria, such as failure to register within the deadline, may prevent its activation. The company may offer alternative solutions when a particular product does not have viable replacement parts, such as replacement with an equivalent model or credit. The consumer agrees that the contractual warranty is governed by its own terms and may have different rules for different categories.
How to activate
To activate the warranty, the consumer must report the problem through official channels, providing documents, evidence, and specific details of the defect. The company may request photos, videos, remote tests, serial number, and invoice. In some cases, it will be necessary to send the product for technical evaluation, and it is the customer's responsibility to ensure the security of the packaging and the tracking of the shipment. After collection, the item will undergo analysis to identify the origin and nature of the defect. If a manufacturing defect is found, the repair, replacement, or refund procedures will be defined and communicated to the customer. If the defect is not confirmed, or if misuse is found, the product may be returned unrepaired or with additional costs. The consumer demands that the technical analysis be a mandatory step and that the resolution time depends on operational factors, parts availability, and the complexity of the repair.
Exclude
The warranty does not cover damage resulting from negligence, drops, liquid infiltration, use of chemicals, physical impacts, overheating, electrical shorts, extreme environmental exposure, incorrect installation, improper use, unauthorized technical interventions, overload, structural alterations, or normal wear and tear. The use of adapters, non-approved accessories, and software modifications may void the warranty. Equipment with broken seals, signs of tampering, or internal alterations will be automatically excluded. Natural wear and tear includes progressive battery changes, discoloration, oxidation, and performance loss resulting from regular use and is not considered a defect. Items exposed to an unsuitable environment, stored in a contaminated manner, or used outside of their intended purpose may lose coverage. The consumer acknowledges that the warranty covers manufacturing defects and not damage caused by misuse or foreseeable wear and tear.
Natural wear and tear
All products are subject to natural wear and tear due to regular use, time, environmental conditions, and manufacturing characteristics. Batteries, mechanical components, coatings, keys, rubber, films, and parts subject to friction exhibit progressive wear and tear, which is not considered a defect. Products exposed to dust, humidity, excessive heat, or friction may deteriorate more quickly. Parts with a limited lifespan may require periodic replacements and are not covered by the warranty, except when they present proven preliminary failures. ANBROZA is not responsible for damage resulting from prolonged use, lack of preventive maintenance, improper storage, or natural aging of the material. The consumer acknowledges that natural wear and tear is an expected event and does not constitute a hidden defect.
Misuse
Damage resulting from misuse includes drops, impacts, liquid spills, damaged connectors, use under external voltage, exposure to heat, obstructed ventilation, lack of care, improper cleaning, improper adaptation, or use of incompatible accessories. Technical modifications, opening the product, replacement of components by third parties, and unauthorized software alterations may compromise its operation and safety, and will void the warranty. Items damaged by accidents, discovered or specific causes, will be specific to each case, and if identified as misuse, repairs may be charged in full. The customer assumes direct responsibility for the product's maintenance and understands that misuse excludes legal and contractual warranties.
Responsibility
ANBROZA's responsibility is limited to the payment for the product and the provision of technical assistance under the agreed conditions. The company will not be liable for indirect damages, lost profits, financial losses, data loss, business interruption, operational costs, or consequences arising from technical failures. The consumer must back up and maintain security copies before sending the product for analysis. ANBROZA strives for transparency and speed, but the solution depends on diagnosis, parts availability, and logistical infrastructure. By using the company's products, the consumer accepts the terms of this policy and confirms that the warranty is limited and conditional on technical, legal, and operational factors.
Security and Compliance Policy
ANBROZA's Product Safety and Compliance Policy establishes principles and responsibilities related to the safe and regulated use of the products it sells. The items sold are selected based on performance, quality, efficiency, and compliance with current legal, technical, and regulatory standards. Before being made available, products undergo quality evaluation and testing processes aimed at minimizing the risk of failures, accidents, and negative impacts on the consumer. Even so, every product has technical specifications and requires proper use, according to the manufacturer's specifications.
It is the user's responsibility to follow the instructions for installation, operation, maintenance, and disposal, avoiding conduct that compromises physical, electrical, mechanical, or sanitary safety. Electronic products require a protected environment, use at the correct voltage, adequate ventilation, and protection against humidity and moderate thermal exposure. ANBROZA is not responsible for damages resulting from misuse, negligence, improper modification, use of incompatible parts, unauthorized technical adaptation, or improper storage.
Products that present potential risks, such as overheating, natural odors, short circuits, or structural failures, should be immediately removed from use and reported to support. In cases of proven risk, the company may adopt preventive measures, such as recalls, temporary suspension of sales, or replacement of the affected item. Items presenting minor aesthetic or functional variations between batches, without this constituting a defect.
ANBROZA's responsibility is limited to technical conformity and manufacturing quality, not covering indirect damages, financial losses, domestic accidents, or events caused by harmful use. By purchasing products from the brand, the consumer confirms that safety depends on responsible conduct and full compliance with usage guidelines.
Products
The products marketed by ANBROZA are selected to meet quality, safety, and regulatory standards applicable to each category. Certifications include electrical, environmental, sanitary, and energy efficiency standards, or may include technical compatibility. Manufacturers use seals, reports, laboratory tests, and regulatory labels to prove compliance. In international markets, products may meet specific standards of different regions, provided they meet minimum criteria for safe operation in Brazil. The presence of certification does not eliminate the need for responsible use, preventive maintenance, or periodic inspection. The consumer confirms that certification indicates initial technical compliance, not an absolute guarantee against failures.
Safe products
The products are designed to offer safe use under normal operating conditions. However, factors such as outdoor installation, amateur modifications, exposure to liquids, electrical overload, ventilation interference, and improper handling can compromise safety. Risks may include overheating, electric shock, fire, short circuit, corrosion, mechanical instability, or structural failure. Products showing signs of damage should be discontinued immediately. Consumers should follow the manufacturer's recommendations, especially regarding power, voltage, distance, mounting, and storage restrictions. Product safety also depends on the integrity of the environment.
Products tested
Before being made available to consumers, products undergo evaluation and performance testing processes aimed at identifying flaws, instabilities, manufacturing problems, and potential risks. Tests include electrical, mechanical, thermal, environmental, functional, and durability tests. However, no battery of tests guarantees that failures will never occur, especially when the product is exposed to unforeseen conditions. Variations in use, environment, batch, and time can generate different behaviors. ANBROZA seeks to offer reliable products, but with the assurance that safety depends on collaboration between manufacturer and user.
Within the rules
Products marketed by ANBROZA must comply with applicable national and international technical, regulatory, and commercial standards for each category. This includes electrical, sanitary, environmental, mechanical, and manufacturing requirements. Standards exclude specific labeling, instruction manuals, certifications, tests, and minimum performance standards. Regulatory updates may require subsequent adjustments to product, packaging, or operating procedures, but do not constitute prior non-compliance. The consumer accepts that technical compliance is a legal obligation, but also depends on proper use and responsible storage.
Misuse
Misuse includes operational negligence, incorrect installation, use of incompatible parts, improper adaptation, exposure to unsuitable environments, improper cleaning, electrical overload, ventilation interference, use on outdoor surfaces, and any actions that violate safety instructions. Damage resulting from misuse may be irreversible and result in loss of warranty. Products showing signs of burning, drops, liquid damage, deformation, or structural alteration will be analyzed and may be excluded from coverage. ANBROZA advises consumers to use equipment according to technical specifications, confirming that the consequences of misuse are the sole responsibility of the user.
Responsibility
ANBROZA's responsibility regarding product safety is limited to proven manufacturing defects and technical conformity. The company is not responsible for domestic accidents, physical harm, burns, electric shocks, fires, property damage, business interruption, or losses caused by misuse, negligence, unsuitable environment, or unauthorized interventions. In cases of proven risk, solutions may include repair, replacement, or refund. The company does not cover indirect, moral, or financial damages. The consumer confirms that safety depends on conscious use, proper maintenance, and immediate reporting of irregularities.
Updated on: December 5, 2025
ANBROZA's Shipping, Delivery, and Logistics Policy establishes guidelines, responsibilities, and procedures related to the processing, dispatch, transportation, and collection of products purchased through our official channels. Our commitment is to offer secure, traceable, and efficient services, guaranteeing transparency regarding deadlines, costs, and conditions applicable to product shipment. This policy applies to national and international orders, including purchases made through the website, digital platforms, and authorized customer service channels.
The estimated delivery time is provided at the time of purchase and may vary depending on the destination, shipping method, order volume, stock availability, customs procedures, and logistical conditions of partner carriers. Although we work with reasonable deadlines, the customer understands that delays may occur due to factors beyond ANBROZA's control, such as weather events, strikes, customs inspections, seasonal periods, or unforeseen technical issues. ANBROZA is not responsible for delays resulting from such situations but will make every effort to assist the customer with updated information on the order's progress.
Orders are processed after payment confirmation. In situations requiring additional verification, anti-fraud analysis, or registration irregularities, shipping may be temporarily suspended until validations are completed. The customer is responsible for providing correct and complete delivery information. Errors in the address, absence of the recipient, or refusal of collection may result in additional costs and new deadlines.
Products shipped internationally may be subject to taxes, customs duties, import procedures, and regulatory criteria specific to the destination country. Such costs are the responsibility of the buyer, unless expressly stated otherwise. ANBROZA does not interfere in customs decisions and cannot anticipate amounts charged by foreign government authorities.
All shipments include proof of delivery and, when possible, tracking codes for real-time monitoring. However, cases of loss, damage during transport, or delivery violation must be reported immediately to ANBROZA, accompanied by photographic evidence. The company may request a return, technical analysis, or the opening of a consent form with the carrier.
At the time of collection, the customer must verify the integrity of the packaging and the condition of the product. Collection without dispute may be considered easy delivery. Damage caused during transport will be handled according to internal rules and established deadlines.
ANBROZA is committed to operating with reliable logistics partners, control systems, and continuously improving processes, enhancing efficiency, safety, and quality in the operational flow. By completing a purchase, the consumer agrees to the terms of this policy and understands that logistics involves dynamic operational factors that may vary according to the local and global context.
Deadlines
The delivery times provided by ANBROZA represent estimated times based on logistics history, operational conditions, geographic location, and stock availability. Although the company strives to remain realistic, external factors can generate considerable variations, such as holidays, strikes, route congestion, adverse weather, seasonal increases in demand, technical failures in logistics centers, or customs processes. The customer acknowledges that non-specific estimates do not promise exact delivery and that delays do not constitute a breach of contract when resulting from factors beyond the company's control. ANBROZA offers support for clarification and mediation with carriers, but does not guarantee fixed delivery times in unpredictable scenarios or those with external dependence. By completing the purchase, the user accepts that logistics times are variable and represent expectations, not absolute obligations.
Methods
ANBROZA's order fulfillment may be carried out by private carriers, postal services, national services, international logistics platforms, and hybrid solutions, chosen according to technical solutions, cost-effectiveness, security, and delivery region. Some methods may be used for specific product categories, such as fragile items, high-value items, or items of international origin. Certain shipments may require security, full tracking, or delivery confirmation, generating additional costs or extended delivery times. The company reserves the right to make logistical changes without prior notice, whenever necessary for operational continuity. The customer acknowledges that the shipping method may vary depending on the context, and that the choice of carrier does not constitute a consumer right.
Tracking
When available, tracking information will be released to the customer to monitor the order's progress. However, checks may occur irregularly, with periods of no apparent movement, due to synchronization delays, internal carrier processes, hold-ups, and areas with poor coverage. In international operations, tracking may be partial, limited, or temporarily unavailable during government inspections. ANBROZA does not control tracking platforms and cannot alter or accelerate their updates. The exemption from information time does not imply loss, theft, or misplacement; the customer should await new records or report irregularities within reasonable timeframes.
Delays
Logistical delays may occur due to unforeseen, technical, or administrative reasons beyond ANBROZA's control. Examples include floods, blockades, accidents, strikes, tax inspections, system failures, high-volume promotional periods, and regional or global crises. While the company provides support and guidance whenever possible, it is not responsible for damages resulting from external delays. The client notes that delays do not, in themselves, give rise to a right to compensation, immediate reimbursement, or mandatory cancellation.
Responsibility
ANBROZA's direct responsibility is limited to internal order processing, proper dispatch, operational support, and compliance with applicable regulations. The company is not responsible for damages resulting from customer negligence, carrier failures, missed collection deadlines, unjustified refusal, or incorrect information provided by the consumer. Compensation, when applicable, is limited to the value of the product, excluding indirect, moral, or operational damages. The consumer must act diligently when receiving and operating the products.
Import and Customs
International orders may be subject to customs policies, inspections, taxes, and detentions determined by each country. The consumer is responsible for any applicable costs, as well as for providing the required information and documentation. Customs clearance times may vary, with no exact timeframe. Refusal to pay taxes may result in the return or disposal of the product without automatic entitlement to a refund.
International products
Products shipped from international centers may have longer delivery times, variations in technical conformity, language differences, and additional usage requirements. The consumer confirms that such characteristics do not constitute a defect, and that international purchases involve risks and criteria incompatible with national dynamics.
Updated on: December 18, 2025
Products shipped from international centers may undergo customs processes, government inspections, document review, and fee collection in accordance with the legislation of the destination country. ANBROZA™ does not interfere with, alter, or anticipate specific values of customs agencies, as these procedures follow independent regulations and public guidelines. Each country has specific rules for importing, taxing, and controlling goods, which can directly influence release and delivery times.
When purchasing international products, the consumer should be aware that importation may include: taxes (such as import duty), administrative fees, additional charges, physical inspection of the shipment, requirements for supplementary data, and temporary retention of the item for verification. These costs, when applicable, are the sole responsibility of the recipient, unless expressly indicated otherwise by ANBROZA. Information on tariffs is not determined by the company and may vary according to location, current legislation, and individual assessment of each inspection.
Customs clearance may also be subject to delays due to high demand, strikes, international holidays, regulatory changes, or emergency situations. ANBROZA is committed to providing support whenever permitted, guiding customers on status inquiries, necessary documentation, and procedures for contacting the responsible authorities.
However, it is essential to understand that the company does not control the pace of customs processing. The international purchasing experience involves external variables, but we remain committed to transparency, responsibility, and clear communication throughout the entire operational flow. Our focus is on ensuring that the consumer receives their product safely, intact, and with proper follow-up.
Automated Customs Processing
Orders shipped from outside the country may be subject to customs inspection. In international dropshipping, this step is part of the natural flow of direct import to the consumer.
Tariffs and Tax Liability
Depending on local legislation, the following may apply:
_ Export taxes
_ Administrative fees
_ Additional government costs
Unless explicitly stated otherwise, these fees are the responsibility of the recipient. ANBROZA does not control the amounts charged by tax authorities.
Release Flow and Deadlines
Customs authorities may consult, inspect, review, or request additional information and documents whenever they deem necessary. In dropshipping operations, delays in order release or delivery may occur due to factors such as:
_ Periods of high logistical demand;
_ Customs processing and inspection stages;
_ Regulatory updates or changes in applicable legislation.
ANBROZA to the Customer
We monitor the process, provide guidance on deadlines, and assist the consumer with any available information, always within legal limits.
Updated on: December 5, 2025
ANBROZA's Data Security Policy establishes principles, controls, practices, and responsibilities related to the processing of personal data of users, clients, and partners, in accordance with legislation such as LGPD, GDPR, and international standards. Data processing is based on legitimate purposes, transparency, minimization, proportionality, and security. The company adopts technical and organizational measures to protect data against unauthorized access, leakage, alteration, destruction, and unauthorized use, including encryption, monitoring, access controls, auditing, and anonymization when applicable.
Data subjects have the right to request access, correction, portability, anonymization, deletion, revocation of permissions, and information about data sharing. ANBROZA may share data with suppliers, partners, and technological platforms for operational purposes, provided that legal norms, contracts, and security standards are respected. Security incidents will be handled with priority, technical evaluation, risk mitigation, and communication, as required by law. Data retention occurs only for the time necessary for the stated purposes or legal obligations.
ANBROZA acknowledges that data protection is a shared responsibility between companies, partners, and users.
Legal basis
The processing of personal data at ANBROZA may occur based on different legal grounds, such as consent, contract execution, compliance with legal obligations, regular exercise of rights, credit protection, legitimate interest, or protection of life. The ground used depends specifically on the processing and must be clearly and accessibly communicated to the data subject. Processing based on legitimate interest will be evaluated to avoid disclosing the data subject's rights and freedoms.
Data retention
Personal data is stored only for the time necessary to fulfill the original purposes or legal, regulatory, and operational obligations. After this period, the data will be securely deleted or anonymized. Retention may be interrupted in the event of an investigation, litigation, audit, or legal obligation. The data subject may request deletion, except when there is a legal impediment.
Anonymization
ANBROZA may anonymize personal data, making it unidentifiable and allowing its use for studies, analyses, market intelligence, and service improvement without compromising individual privacy. Anonymized data is not considered personal and may be used legitimately, provided that irreversibility is guaranteed.
Security incidents
Security incidents related to data leaks, unauthorized access, loss, or alteration will be specifically assessed and handled in accordance with internal protocols. Measures may include immediate mitigation, access blocking, data recovery, forensic analysis, and communication to authorities and data subjects when required by law. The company strives for transparency and speed in incident handling.
DPO (Data Protection Officer)
ANBROZA will appoint a Data Protection Officer (DPO) responsible for overseeing compliance programs, guiding internal procedures, interacting with authorities, and responding to data subject requests. Contact information will be made publicly available to facilitate communication.
Rights of data subjects
Data subjects may exercise rights provided for in legislation, including access, correction, erasure, portability, anonymization, withdrawal of consent, objection to processing, and information about data sharing. Proposals will be processed within reasonable timeframes, observing technical specifications and legal obligations.
International Processing and Transfer
ANBROZA may transfer data to other countries when operationally necessary, provided there is a guarantee of an adequate level of protection or legal mechanisms, such as contractual clauses, certifications, or adequacy decisions. The data subject will be informed when applicable.
Information Security and Cybersecurity Policy — ANBROZA™
Institutional protection of data, systems, and digital infrastructure.
The Information Security Policy defines the practices, protocols, and measures applied to protect ANBROZA's corporate information, personal data, and technological infrastructure against unauthorized access, cyberattacks, loss, leakage, tampering, and unavailability. Our security system operates with layers of protection that include encryption, firewall, continuous monitoring, restricted access control, multifactor authentication, and recurring audits.
All employees, partners, and authorized third parties are required to follow internal security standards, including confidentiality, proper use of devices, restrictions on copying or transferring, and access based on least privilege. Suspicious activities must be immediately reported to the responsible department for action.
ANBROZA invests in advanced technologies, regular training, and protocol updates to keep its digital environments resilient to emerging threats. Our responsibility includes prevention, rapid response, investigation, mitigation, and transparent communication of security incidents.
Updated on: December 4, 2025
ANBROZA's Code of Ethics and Corporate Conduct represents more than just a set of rules: it embodies our values, principles, and identity as a modern, innovative, and global company. This document establishes clear expectations on how employees, managers, partners, suppliers, and representatives should act, making ethical decisions aligned with the organization's objectives. It serves as a reference for complex situations, guiding behaviors, professional conduct, and internal processes that ensure consistency between what we do and what we publicly advocate.
Our actions are based on pillars such as integrity, responsibility, transparency, respect, and social commitment. How we position ourselves in the face of challenges, conflicts, business relationships, and human interactions directly impacts our long-term integrity and sustainability. Therefore, this code should be understood as a collective commitment, capable of shaping the organizational culture and influencing how we conduct business within a competitive, technological, and rapidly changing ecosystem.
It applies to all individuals who perform roles related to operations, regardless of corporate affiliation, location, hierarchical level, nationality, or function. Business partners, suppliers, and service interviews are also expected to act in accordance with these principles, adopting ethical practices that protect and strengthen rigorous and responsible professional relationships.
This document guides conduct regarding relationships with clients, partners, and the community; the use of corporate resources; communication; asset protection; the fight against corruption; respect for diversity; environmental preservation; and workplace safety. It was developed based on legal references, best corporate practices, and international governance standards, adapted to ANBROZA's mission and purpose of building a smarter, more humane, and sustainable technological future.
Ultimately, this code reaffirms our position that business ethics should not be seen as obligations, but as a necessary foundation for responsible innovation, the creation of social value, and solid economic growth.
Fundamental Principles
ANBROZA's fundamental principles define the organization's character and guide all strategic and operational decisions. They represent values that should be present in the conduct of every employee, partner, and stakeholder involved in our activities. Integrity, understood as honesty, consistency, and commitment to the truth, is a foundation for building trust and confidence. All actions, communications, and relationships are expected to be guided by transparency, avoiding manipulation of information, omission of relevant facts, or practices of individual interest that compromise collective objectives.
Respect for people and diversity is another central principle, recognizing that the identity of human beings, their histories, perspectives, and different viewpoints strengthen creativity, decision-making, and innovation. We not only repudiate any form of discrimination, prejudice, or harassment, but we also encourage safe, inclusive, and collaborative environments where everyone has the opportunity to express their ideas and develop their potential.
The commitment to quality and excellence is not limited to the products and services we offer, but extends to how we treat clients, solve problems, and conduct partnerships. The pursuit of results must be guided by responsibility, without shortcuts, exploitation of vulnerabilities, or practices that bring immediate benefits at the cost of future losses. Sustainable success depends on the coherence between technical performance, social impact, and institutional trust.
Innovation aims to reinforce the understanding that technology should be developed ethically, with a strategic vision and awareness of its effects on the social, cultural, and ecological environment. ANBROZA rejects the idea of irresponsible innovation that sacrifices quality of life, well-being, or social stability in the name of financial benefits or competitive gain.
Finally, we value sustainability and environmental responsibility as permanent commitments, incorporated into decisions regarding production, logistics, resource consumption, and the development of technological solutions. We do not see sustainability as a trend, but as a moral and strategic responsibility that impacts the future of humanity and the brand.
Professional Conduct
The professional conduct expected of those representing ANBROZA goes beyond simply performing tasks: it involves posture, ethics, communication, responsibility, and the ability to operate in accordance with corporate values, even under pressure, conflict, or uncertainty. Company representatives must act with honesty, transparency, and respect, maintaining a professional demeanor in all internal and external interactions. Lies, manipulation, negligence, and disrespectful conduct undermine relationships, harm results, and compromise the corporate image.
Fulfilling commitments is a fundamental part of professional ethics. This means delivering results within realistic deadlines, taking responsibility for mistakes, and communicating difficulties in advance—instead of hiding problems. We do not tolerate attitudes that unfairly shift responsibility, delegate failures, or create environments of blame and hostility. Shared responsibility and honest communication are essential pillars for organizational efficiency.
The confidentiality of sensitive, strategic, or personal information is a non-negotiable commitment. Corporate, strategic, financial, technological, and personal data should only be used with express and specific authorization. The misuse of information can result in severe consequences, including legal action, reputational damage, and breach of contract.
ANBROZA also prohibits behaviors that compromise the professional environment, such as moral and sexual harassment, intimidation, verbal abuse, abuse of authority, or emotional blackmail. Employees must treat others with dignity, empathy, and fairness, ensuring that a healthy organizational climate is the foundation for consistent performance.
Corporate resources—such as equipment, brand, information, capital, and work time—must be used responsibly and exclusively for activities related to the functions performed. Misuse may constitute an ethical violation, misappropriation of resources, or even a crime, depending on the severity.
Finally, professional conduct requires continuous alignment with international policies, current legislation, and industry best practices. Acting ethically depends not only on explicit rules but also on moral discernment, common sense, and a commitment to positive impact.
Customer Relationship
Customer relations are a central dimension of ANBROZA's corporate culture and must be guided by values such as empathy, respect, transparency, and responsibility. Each interaction, whether online or in person, represents an opportunity to build trust, strengthen bonds, and consolidate the company's experience as a serious brand committed to the consumer experience. ANBROZA representatives must serve customers with cordiality, patience, and professionalism, recognizing that each person has different needs, expectations, and levels of knowledge about products and services.
Communication with the customer must be clear, objective, and honest, avoiding exaggerated promises, manipulation of information, or deliberate misleading information. The customer has the right to know the characteristics, limitations, risks, and real conditions of use of the product before finalizing their purchase. This includes price, technical specifications, compatibility, operational requirements, warranty, return policy, and delivery times. Intentional omission, strategic concealment, and ambiguous language are not tolerated.
Problem resolution is an essential part of ethical conduct in customer service. The consumer must have access to functional channels, efficient communication, and well-founded answers. Difficulties should not be ignored or treated with hostility. ANBROZA acknowledges that failures can occur, but understands that how they are handled defines the brand's long-term success.
Practices such as harassment, discrimination, disrespect, verbal abuse, or sarcasm against customers are prohibited and directly violate the principles of the code. Support disciplines must consider emotional vulnerability, frustration, and specific consumer expectations. Representatives must demonstrate empathy, active listening, and a conciliatory approach.
Finally, customer relationships must promote mutual value, fostering clarity, accountability, and trust as permanent pillars of the ANBROZA experience.
Relationship with Partners and Suppliers
ANBROZA relies on a chain of partners, suppliers, and service providers to enable its products and operations, and expects all of them to act with ethical standards equivalent to those adopted internally. This includes compliance with labor, environmental, regulatory, and commercial legislation, as well as respect for human rights and the absolute exclusion of practices such as labor exploitation, child labor, human trafficking, or abusive working conditions.
The selection of partners should prioritize transparency, professionalism, quality, and alignment with the company's principles. Commercial relationships should not be based on favoritism, bribery, personal relationships, or undue benefits. Hiring, negotiation, and evaluation processes must be clear, traceable, and justified by technical or strategic criteria.
ANBROZA repudiates conduct such as fraud, corruption, price manipulation, document falsification, product counterfeiting, and any form of illicit practice that violates fair competition or harms consumers and the market. Partners involved in illegal or unethical behavior may be immediately disqualified, without prejudice to legal action. Communication between ANBROZA and its partners must be respectful, professional, and transparent, avoiding aggressive practices, intimidation, abuse of power, or commercial manipulation. Both parties are expected to maintain a collaborative stance to resolve problems and ensure operational continuity.
Suppliers using the ANBROZA brand, its images, actions, or strategic information must do so with formal authorization and within the limits defined by contract. Misuse, substitution, or appropriation of intellectual property will be dealt with rigorously by law.
The relationship with partners should be based on trust, responsibility, and commitment to sustainable results, confirming that the quality of the production chain directly and positively impacts performance and innovation.
Information and Data Protection
Information and data protection is an ethical and legal requirement for any modern organization, especially in a global digital context. ANBROZA adopts rigorous policies and practices to ensure the security, confidentiality, integrity, and availability of internal information and personal data.
Employees and partners with access to corporate or personal data have direct responsibility for its safekeeping, use, and protection. Authorized information must be protected with authorization, specifications, and specific technical measures, preventing exposure, leakage, loss, alteration, or misuse. Data sharing with third parties must be justified, monitored, and documented, in accordance with international standards and applicable legislation, such as LGPD and GDPR.
It is prohibited to use information for personal gain, to pass it on to third parties without permission, to use other people's credentials, to improperly access data, to remain cyclically unauthorized, or to ignore security protocols. Negligent or intentional conduct may result in serious harm and civil and criminal liability.
ANBROZA promotes training, internal policies, and tools that aid in data protection, but regularly emphasizes that security depends on conscious and vigilant behavior. Employees and partners must report incidents, suspicions, or vulnerabilities immediately, allowing for rapid mitigation actions.
Consumer personal data must be treated with respect, transparency, and privacy, avoiding excessive, unnecessary collection or misuse. Users must have access to clear information about collection, consent, storage, and disposal.
Security breaches, when they occur, must be communicated to the affected parties with transparency and responsibility, in accordance with applicable laws.
Protecting information is protecting trust, trust, and corporate sustainability.
Intellectual Property and Corporate Resources
ANBROZA's intellectual assets and corporate resources represent a strategic competitive advantage and are protected by national and international laws. These assets include trademarks, logos, designs, audiovisual content, software, technical documents, research, patents, technologies, and operational processes. Misuse, unauthorized reproduction, modification, distribution, or misappropriation constitutes a legal violation and may result in legal action.
Company representatives must not use corporate resources for personal purposes, external business activities, or illegal activities. Equipment, systems, work time, and infrastructure must be used exclusively for functions related to ANBROZA's operation.
It is prohibited to transfer, copy, or store protected content on personal accounts, unauthorized devices, or external platforms without formal authorization. Sharing of content must follow specific controls, traceability, and specifications.
The ANBROZA brand and its variations may not be used in communications, campaigns, products, or channels without express permission. Undue use may cause brand confusion, commercial damage, and third-party liability.
Innovations carried out internally or with corporate resources owned by ANBROZA, regardless of individual authorship.
Taking care of intellectual property means safeguarding the brand's identity, value, and competitiveness.
Diversity, Inclusion and Respect
ANBROZA champions diversity as a strategic element for innovation, creativity, and human growth. The company promotes inclusive environments where individuals with different identities, backgrounds, cultures, abilities, and perspectives contribute fully, without discrimination or exclusion.
Discrimination based on race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, financial status, or any other personal attribute is prohibited and constitutes a serious violation of this code. Moral harassment, sexual harassment, intimidation, aggressive language, humiliation, or degrading practices are intolerable and result in rigorous corrective measures.
Inclusion goes beyond numerical diversity; it involves a culture of belonging, equity, and the development of real opportunities. ANBROZA encourages inclusive recruitment, fair evaluation, ethical meritocracy, and equal access to leadership.
Representatives must demonstrate empathy, sensitivity, and social awareness in internal and external interactions. Attempted jokes, stereotypes, subtle exclusions, and microaggressions are also clearly ethical violations.
The company recognizes that healthy environments promote well-being, engagement, and performance, strengthening human relationships and organizational results.
Diversity and respect are ongoing commitments that influence strategic, operational, and cultural decisions.
Safety and Well-being
Safety and well-being are shared and fundamental responsibilities for a healthy corporate environment. ANBROZA adopts measures aimed at preventing accidents, protecting the physical and emotional integrity of employees, and avoiding working conditions that may generate risks to mental or physical health.
Toxic environments, extreme exhaustion, violent behavior, harassment, and abusive psychological pressure are considered unethical. Leadership must promote open communication, balance, and respect among colleagues.
Safety procedures must be followed rigorously. Ignoring rules, operating equipment without training, or ignoring risk warnings can compromise the entire team. In case of an accident or identified risk, immediate action must be taken.
Furthermore, well-being is not just the absence of risk, but the promotion of quality of life, emotional balance, respect for personal boundaries, and human recognition.
Healthy organizations generate sustainable results.
Sustainability and Environmental Responsibility
Sustainability is an ethical and strategic commitment of ANBROZA. This includes reducing environmental impacts, promoting conscious consumption, selecting responsible partners, and investing in ecological innovation.
Operational decisions must consider the product lifecycle, energy efficiency, waste reduction, and social impact. The company repudiates practices that generate deliberate pollution, waste, or irresponsible environmental exploitation.
ANBROZA encourages sustainable solutions in materials, logistics, packaging, and disposal, seeking to minimize impact and promote circular practices.
Sustainability is not marketing; it is moral and corporate responsibility.
Conflicts of Interest
Conflicts of interest can compromise impartiality, ethics, and organizational trust. They should be avoided when professional decisions may be affected by personal, family, or financial interests.
Examples include favoring hiring decisions, sharing international information with third parties, using corporate resources for private gain, or working for competing companies.
Employees should report potential conflicts and withdraw from processes where neutrality is compromised.
Anti-corruption and Anti-fraud
ANBROZA adopts a zero-tolerance policy for corruption, bribery, fraud, misappropriation of funds, manipulation of information, forgery, and money laundering.
Illegal acts violate ethical principles and expose companies and individuals to civil and criminal penalties. The company promotes internal controls, audits, and whistleblowing mechanisms to prevent risks and ensure accountability.
Any attempt at illegal payment, illicit favoritism, or fraud should be reported immediately.
Corporate Communication and Image
ANBROZA's corporate communication must reflect responsibility, renewal, and strategic alignment. Representatives must not speak on behalf of the company without authorization, disclose provided data, disseminate false information, or make institutional claims.
The brand image is a collective asset. Irresponsible public exposure, especially on social media, is prohibited and may result in disciplinary action.
Reporting and Ethics Hotline
ANBROZA maintains secure channels for reporting ethical misconduct, guaranteeing confidentiality, secrecy, and protection against retaliation.
Reports will be investigated with seriousness, impartiality, and legal rigor, preserving the rights of all parties involved.
Reporting ethical misconduct is not betrayal—it's responsibility.
Sanctions and Consequences
Violations of the Code may result in warnings, suspension, contract termination, access blocking, claims for damages, civil and criminal liability, and the granting of future employment contracts.
The measures are proportionate to the severity of the act, its intent, and the impact generated. Ethics are ongoing obligations, and failure to comply affects people, trust, and corporate sustainability.
Governance structure, internal processes, and institutional compliance.
ANBROZA™'s Operational Procedures and Internal Compliance constitute the set of guidelines that govern all corporate activities, ensuring that each process is executed in accordance with legal norms, internal policies, technical standards, and ethical principles that guide our actions. This document establishes criteria for internal operation, definition of responsibilities, risk monitoring, and quality assurance at all stages of the operational cycle.
ANBROZA's governance is structured to promote transparency, integrity, and efficiency. This includes rigorous quality control processes, periodic internal audits, document review, traceability of decisions, supplier analysis, supervision of logistics processes, and continuous verification of compliance with local and international legislation. Each step is planned to reduce errors, avoid rework, prevent irregularities, and protect the institutional reputation.
In the digital sphere, we adopt robust practices of technological governance, access management, information security, and data protection, ensuring that systems, platforms, and internal flows operate securely, reliably, and in line with privacy requirements. In parallel, risk management procedures assess vulnerabilities, identify potential impacts, and guide preventive actions.
Compliance also involves professional conduct. All employees, authorized partners, and service providers must strictly observe internal policies, including confidentiality, proper use of corporate resources, responsible communication, and adherence to ethical standards governing relationships with consumers, suppliers, and institutions.
ANBROZA adopts continuous mechanisms for monitoring, secure reporting, internal investigation, and mitigation of irregularities, reinforcing a corporate culture based on responsibility, legality, and transparency. Violations of established procedures may result in warnings, disciplinary measures, contractual sanctions, or legal liability, depending on the severity of the conduct.
Commitment to robust compliance procedures is fundamental to preserving institutional integrity, strengthening consumer confidence, and ensuring that every ANBROZA delivery reflects excellence, safety, and responsibility.
Commercial Terms and Contractual Relationships — ANBROZA™
Institutional structure for buying, selling and partnerships.
ANBROZA™'s Commercial Conditions and Contractual Relations Policy establishes the principles, parameters, and responsibilities that govern all commercial interactions involving the acquisition of products, provision of services, strategic partnerships, operational contracts, and other negotiations conducted with the company. This document ensures that commercial relations are conducted with integrity, legal security, and regulatory compliance, reflecting ANBROZA's institutional commitment to responsible governance and ethical practices.
The commercial conditions define essential requirements such as deadlines, technical specifications, applicable warranties, obligations of the parties, payment methods, pricing policy, supply conditions, after-sales support, and any operational limitations. ANBROZA operates transparently, clearly communicating the current conditions and adopting objective criteria for decision-making, avoiding any form of personal favoritism, conflict of interest, manipulation, fraud, illicit advantage, or practices that compromise fair competition.
Negotiations with distributors, suppliers, service providers, business partners, or representatives must follow strict internal guidelines, ensuring that the contractual relationship is aligned with the company's values, applicable legislation, and internal compliance policies. Any agreement entered into must respect the quality, safety, sustainability, and integrity standards that characterize ANBROZA's products and operations.
All contracts and commercial documents may be subject to legal review and internal audit, ensuring validity, consistency, traceability, and compliance with required corporate practices. Verification procedures are adopted to minimize risks, ensure documentary consistency, and protect both parties involved in the agreement.
ANBROZA reserves the right to suspend, review, or terminate commercial relationships in cases of contractual breach, irregularities, non-compliance, unethical behavior, technical incapacity, or operational risks that compromise the company's reputation and corporate standards.
This document also reinforces that all agents involved in commercial processes must maintain a professional demeanor, objective communication, and commitment to institutional integrity. Practices such as bribery, coercion, falsification of documents, offering undue advantages, or any conduct that violates legal norms or these regulations are expressly prohibited.
The Commercial Conditions and Contractual Relations Policy exists to ensure that each partnership, purchase, or agreement entered into with ANBROZA is conducted with responsibility, transparency, and precision, ensuring quality in operations, mutual trust, and sustainability in corporate relationships.
ANBROZA™ — Governance, ethics, and consistency in every business relationship.
Updated on: December 18, 2025
ANBROZA™'s International Payments Policy governs all financial transactions involving foreign currencies, global payment gateways, exchange rate fluctuations, and enhanced foreign currency anti-fraud authentication procedures. International purchases may be subject to automatic currency conversion, transaction fees, financial spreads, and adjustments determined exclusively by banks, card issuers, and financial operators.
By completing an international payment, the customer acknowledges that the final amount may differ from the previously presented amount due to exchange rate fluctuations at the time of processing. Any applicable fees are controlled by ANBROZA and may vary depending on the financial institution, the card's issuing country, and international regulations. In some cases, additional ownership verifications may be requested by the banking system itself to prevent fraud.
International transactions can be verified through various security methods, including geographic selection, behavioral analysis, purchase history, 3D Secure authentication, and document validation in specific cases. Orders may be temporarily held, reviewed, or refused if inconsistencies, high risk, or suspected fraud are identified. These measures aim to protect both the company and the consumer.
Improper chargebacks, fraudulent disputes, or attempts to circumvent security systems may result in account suspension, blocking of future orders, and the opening of an internal investigation. ANBROZA's commitment is to ensure transparent, secure payments that comply with global financial protection practices, preserving the integrity of its international operations.
Multi-currency processing
Since the products may come from international suppliers, payments may involve currency conversion and financial validations outside the country.
International Gateways and Security
For protection against fraud in global dropshipping, payments undergo:
_ Multi-layered anti-fraud checks
_ Behavioral risk analysis
_ Ownership validation
Difference in Values Due to Exchange Rates
The final amount may be subject to adjustments due to:
_ Daily exchange rate fluctuations
_ Fees applied by the card issuer
_ Automatic conversion rules
Disputes and Refunds without Dropshipping
To prevent fraud, ANBROZA follows international standards. Unjustified disputes may result in:
_ Account blocking
_ Refusal of future orders
_ Internal review